Continental Airlines Complaint - Bumped From Flight
We ordered tickets from Continental Airlines back in April for a destination wedding in the Virgin Islands (St. John). The night before the trip as we packed our suitcases we received a phone call telling us one of our connecting flights was cancelled due to weather. This was baffling to us as weather up and down the East Coast had been fine and there was no bad weather predicted. So since our connecting flight from D.C. to Newark was cancelled, they cancelled our entire flight and booked us to fly out on Wednesday instead of Monday. The trip was only going to be 5 days and Continental felt it was ok to cut 2 1/2 days off our trip. This flight also would have caused us to miss the wedding. Our condo that cost us $1200 was also already booked for the week. We called Continental Airlines to discuss.
After being hung up on twice while supposedly being transferred, we finally got a hold of a "supervisor". The supervisor explained how our connecting flight was cancelled because of weather. I then asked if the flight from Newark to San Juan was cancelled. Continental explained no. I said fine, we'll just drive to Newark and catch our flight there. Continental explained we couldn't do that because in the hour that they had cancelled our flight and booked us on the Wednesday flight they had already sold our seats on that flight.
It gets better. Continental had no other flights they could find for us to get us to St. John on Monday. They refused to put us on a competing airline because our trip was cancelled due to weather. We received no personal service to tell us our connecting flight was cancelled and were waived our right to drive to Newark to make the non-cancelled portion of the flight.
Come to find out, it's a common practice to claim weather when an airline overbooks a flight, and this waives them of any liability to make it right to the customer. Continental is most notorious for this practice. The worst part is customer service the entire time we were speaking with them treated us like we were being a burden to them to have them looking for other flights to put us on. The took no notice of the fact that they were potentially ruining a wedding trip that had been planned for months.
The story had a happy ending no thanks to Continental. We flew out on American Airlines but had to pay $300 more per ticket. Luckily the trip was great and the extra money was worth it. But if you have a trip planned on Continental Airlines, I would be worried. They might just bump you from your flight with a half days notice.
We are working with a lawyer to recoup our losses.
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