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AT&T Long Distance USA Complaint - Unauthorized Billing
Complaint
CUMMING, GEORGIA -- I noticed on July's bill a charge of $ 14.95 from an entity called Enhanced Billing Services. I called AT&T and the customer service rep. told me that AT&T will place any and all charges from any company because they are not "in the billing dispute department." When I asked since when AT&T is in the billing services for unknown companies, she got belligerent and coped the repeating words' attitude. She kept repeating like a machine: "AT&T will not help you. Call the company who charged you."
I insisted that I never authorized this charge and AT&T should not have placed any charges on its monthly phone bill to begin with, let alone an unauthorized charge from an unknown entity. I added that I did not hire AT&T's services for billing but for phone services alone. Needless to say she did not listen or try to help in any way. Her arrogance and uncooperative attitude were really frustrating.
Since then I learned that EBS or ESB as they are also known, is located in San Antonio, Texas and there are numerous complaints against them about "cramming."
I wrote to the FCC but they replied that it is not their domain and gave me the (Federal Trade Commission) FTC's number. I called the FTC and filed a complaint against both the EBS AND AT&T for unauthorized billing. I wrote a letter to AT&T as well demanding a resolution and review of their conduct both in customer [non] service and in billing anything at all on my phone bill beside phone services provided.
I hope AT&T will get the message. I will be surprised since my wife and I dropped AT&T years ago because of their arrogance and lack of consideration or service to customers. That's the result of the near monopoly AT&T enjoys on local phone services at present. Unfortunately, BellSouth was "swallowed" by AT&T and we are stuck with them again.
I insisted that I never authorized this charge and AT&T should not have placed any charges on its monthly phone bill to begin with, let alone an unauthorized charge from an unknown entity. I added that I did not hire AT&T's services for billing but for phone services alone. Needless to say she did not listen or try to help in any way. Her arrogance and uncooperative attitude were really frustrating.
Since then I learned that EBS or ESB as they are also known, is located in San Antonio, Texas and there are numerous complaints against them about "cramming."
I wrote to the FCC but they replied that it is not their domain and gave me the (Federal Trade Commission) FTC's number. I called the FTC and filed a complaint against both the EBS AND AT&T for unauthorized billing. I wrote a letter to AT&T as well demanding a resolution and review of their conduct both in customer [non] service and in billing anything at all on my phone bill beside phone services provided.
I hope AT&T will get the message. I will be surprised since my wife and I dropped AT&T years ago because of their arrogance and lack of consideration or service to customers. That's the result of the near monopoly AT&T enjoys on local phone services at present. Unfortunately, BellSouth was "swallowed" by AT&T and we are stuck with them again.
Comments:
Posted by madconsumer on 2008-08-19:
"I wrote a letter to AT&T as well demanding .... "
they are not in the 3rd party resolution department. they only pass n bills they are billed to yout number. someone has to be accountable, so it really is the agency that sent the bill to at&t. this is the same as 900 sex calls.
at&t is no longer a monopoly, there are other services you can use.
they are not in the 3rd party resolution department. they only pass n bills they are billed to yout number. someone has to be accountable, so it really is the agency that sent the bill to at&t. this is the same as 900 sex calls.
at&t is no longer a monopoly, there are other services you can use.
Posted by Anonymous on 2008-08-20:
If AT&T is putting themselves in the business of billing for other companies, (and don't think they aren't getting paid from that company), then they should be forced to accomodate billing disputes. They can't have it both ways. If they aren't willing to resolve anything, they should just reverse the charge in question and let the third party company come after you directly if the bill is legitimate.
Posted by u45654 on 2008-09-01:
Thank you for elightening me, madconsumer.I was aware that AT&T is only passing bills. My point was that they should Not do that. AT&T is not a billing co. and in any case that is not why I hired them. In fact, I don't want any entity placing charges on my bills Except charges that apply to my contract with them. Period. I do appreciate your interest, though.
Posted by Anonymous on 2008-09-01:
I agree with Ken. Also, if these types of services being disputed are in fact like the 900 sex lines, then we should be able to place a block on them so we are not able to request these services, or be billed for them.
Posted by Nohandle on 2008-09-01:
I experienced the same thing on my Centurytel bill. I don't have the bill in front of me but the first month I let it go after listening to a recording until I grew weary of it. This past month I was determined to find out what those approx. $10.00 extra charges were under long distance. Yes, they all looked official and who can read his landline bill anymore? The lady I spoke with this month deleted the charges put a lock on any outside provider coming in with charges. It's simply a company putting charges on your bill and trusting you don't question it. Sorry you couldn't find anyone at AT&T to check it out.
Posted by Kimwsmith on 2008-10-04:
On my AT&T phone bill. About a year ago I received notice that my statement from AT&T would begin arriving in a "new format". This notice was presented as though AT&T had adopted an easier to understand billing format. However: AT&T was NOT the one changing the format. AT&T had conspired with "Enhanced Services Billing Inc." (AKA: BSG LLC) http://about.bsgclearing.com/aboutbsg/ to add a FRAUDULENT charge of $15.95 A MONTH for my "New Enhanced Bill" to already over rated services from AT&T.
My wife had clicked on a coupon and innocently gave out our phone number to these criminals. When I called "Enhanced Services Billing Inc." at 1-888-293-3724 they said they will credit me for the $130.00+ they and AT&T had conspired to FRAUDULENTLY obtain from me for IMAGINARY "services".
I called AT&T at 1-888-757-6500 and informed them that I am aware of their fraudulent conspiracy with "Enhanced Services Billing Inc." to demand they stop billing me for something I never received or wanted.
The rep I talked to asked if I or my wife had "read the fine print" on the coupon? That: shows me that AT&T is well aware of the perpetrated fraud and is ALSO A PARTICIPATING PARTY TO FRAUD.
This illegal charge was never verified with any confirmation whatsoever. They just started the billing process in the hope that they would get away with it.
If I don't get my money back in a reasonable time: I will set up a computer with a modem to speed dial their toll free number at "Enhanced Services Billing Inc." with thousands of "hang-up" calls to cause damage and disruption for those thieves.
"Enhanced Services Billing Inc." is committing wire fraud and AT&T IS A WILLING PARTICIPANT.
I am canceling all of my AT&T "services". Getting a cable internet connection and "Vonage" as my telephone service. And: that choice is much cheaper, and of higher quality than what AT&T provides.
This raw deal has actually helped me find a much better deal elsewhere.
Ditch AT&T! you never know when they will screw you too! THEY WILL
As with any criminal element the name of the perpetrator is always an alias that leads to the actual thieves who create the illusion of a Legitimate "business" as BSG has done with this scam. Email addys to these punks follow. If you've been ripped off like me and others. Give these foreign thieves a piece of your mind.
sales@bsgclearing.com
helpdesk@voicelog.com
applicantquestions@voicelog.com
you can also clog up their fax machines at this number: 210.949.7101
My wife had clicked on a coupon and innocently gave out our phone number to these criminals. When I called "Enhanced Services Billing Inc." at 1-888-293-3724 they said they will credit me for the $130.00+ they and AT&T had conspired to FRAUDULENTLY obtain from me for IMAGINARY "services".
I called AT&T at 1-888-757-6500 and informed them that I am aware of their fraudulent conspiracy with "Enhanced Services Billing Inc." to demand they stop billing me for something I never received or wanted.
The rep I talked to asked if I or my wife had "read the fine print" on the coupon? That: shows me that AT&T is well aware of the perpetrated fraud and is ALSO A PARTICIPATING PARTY TO FRAUD.
This illegal charge was never verified with any confirmation whatsoever. They just started the billing process in the hope that they would get away with it.
If I don't get my money back in a reasonable time: I will set up a computer with a modem to speed dial their toll free number at "Enhanced Services Billing Inc." with thousands of "hang-up" calls to cause damage and disruption for those thieves.
"Enhanced Services Billing Inc." is committing wire fraud and AT&T IS A WILLING PARTICIPANT.
I am canceling all of my AT&T "services". Getting a cable internet connection and "Vonage" as my telephone service. And: that choice is much cheaper, and of higher quality than what AT&T provides.
This raw deal has actually helped me find a much better deal elsewhere.
Ditch AT&T! you never know when they will screw you too! THEY WILL
As with any criminal element the name of the perpetrator is always an alias that leads to the actual thieves who create the illusion of a Legitimate "business" as BSG has done with this scam. Email addys to these punks follow. If you've been ripped off like me and others. Give these foreign thieves a piece of your mind.
sales@bsgclearing.com
helpdesk@voicelog.com
applicantquestions@voicelog.com
you can also clog up their fax machines at this number: 210.949.7101
Posted by Kimwsmith on 2008-10-04:
A week or so ago I had a dispute about fraudulent charges on one of my credit cards. I too called an automated phone system that provided no option to talk with a real live person. I tried every menu item and all sub-menus. Then: it dawned on me that those "toll-free" calls were being paid for by someone; as in the company you are calling? Anyway: by this time I was speed dialing as I cleared every menu item in total frustration. While I was watching the news: I decided to make it as costly as possible to them for ripping me off.
I began making hang-up calls to that number. On the 300th call; a real live person picked up and answered! There is someone monitoring those automated systems because of nuts like me. It works. Give it a try when you have a little idle time on your hands. By speed dialing and immediately closing the connection; it only takes about an hour to make 300+ calls. Surely that has to get expensive for the punks who are stealing your money.
I now have an old computer set up and programmed to make repeated hang-up calls to those who deserve it. It might not mean much; but: it is a way of getting even by running their phone bill up!
I noticed a "star" rating system below this box. AT&T does not deserve ANY stars. How do you take stars away?
I began making hang-up calls to that number. On the 300th call; a real live person picked up and answered! There is someone monitoring those automated systems because of nuts like me. It works. Give it a try when you have a little idle time on your hands. By speed dialing and immediately closing the connection; it only takes about an hour to make 300+ calls. Surely that has to get expensive for the punks who are stealing your money.
I now have an old computer set up and programmed to make repeated hang-up calls to those who deserve it. It might not mean much; but: it is a way of getting even by running their phone bill up!
I noticed a "star" rating system below this box. AT&T does not deserve ANY stars. How do you take stars away?
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