AT&T Long Distance USA Complaint - Unauthorized Billing
CUMMING, GEORGIA -- I noticed on July's bill a charge of $ 14.95 from an entity called Enhanced Billing Services. I called AT&T and the customer service rep. told me that AT&T will place any and all charges from any company because they are not "in the billing dispute department." When I asked since when AT&T is in the billing services for unknown companies, she got belligerent and coped the repeating words' attitude. She kept repeating like a machine: "AT&T will not help you. Call the company who charged you."
I insisted that I never authorized this charge and AT&T should not have placed any charges on its monthly phone bill to begin with, let alone an unauthorized charge from an unknown entity. I added that I did not hire AT&T's services for billing but for phone services alone. Needless to say she did not listen or try to help in any way. Her arrogance and uncooperative attitude were really frustrating.
Since then I learned that EBS or ESB as they are also known, is located in San Antonio, Texas and there are numerous complaints against them about "cramming."
I wrote to the FCC but they replied that it is not their domain and gave me the (Federal Trade Commission) FTC's number. I called the FTC and filed a complaint against both the EBS AND AT&T for unauthorized billing. I wrote a letter to AT&T as well demanding a resolution and review of their conduct both in customer [non] service and in billing anything at all on my phone bill beside phone services provided.
I hope AT&T will get the message. I will be surprised since my wife and I dropped AT&T years ago because of their arrogance and lack of consideration or service to customers. That's the result of the near monopoly AT&T enjoys on local phone services at present. Unfortunately, BellSouth was "swallowed" by AT&T and we are stuck with them again.