Time Warner Cable Complaint - TWC Charging Porn To My Account
LOS ANGELES, CALIFORNIA -- My annoyance with TWC goes back 2 years. I don't know why I'm still with them. Anyhow, 3 months after we hooked up our cable, I noticed my bill was about 40 dollars higher than normal. Looking over the bill I noticed four adult programs charged to my account. Each of those supposed ordered movies were all started within one minute of each other, starting around 10 a.m. (the times my son is watching Noggin or Nick Jr.).
I called TWC to dispute the charges to which the CSR told me, "I'm sorry maam, if it came from your box then someone in your house ordered those movies."
"At 10 am?" I say. "The only one watching TV is my son and I have a purchase PIN as well!"
"Well," the CSR tells me, "maybe your kid just so happen to press the right combination of numbers of your PIN."
"Four times!," I yelled. "My (at the time) 4 year old, press my PIN four times in a row. So are you saying, the BOX IS NEVER WRONG??"
"That's exactly what I'm saying," she tells me. "The box is never wrong."
I wrote a long, eloquently written nasty letter to the address they give you on your bill if you want to formally dispute a charge. Within 2 weeks of sending the letter, the charges were taken off.
A few months later I had to write another letter as two adult movies were AGAIN charged to my account during a time my family and I had been out of state.
The charges were taken off.
Haven't had any problems since then....but I won't hold my breath.