Continental Airlines Complaint - Continental Airlines Poor Service
BANGOR, MAINE -- CONTINENTAL AIRLINES from Bangor to Orlando with stop in Detroit and return with stop in Newark... Return flight was CO 2238Y departing from Gate A20 at 11:30am on 08/18/2008. This was absolutely the worse service I have ever been subjected to in my life. They over-booked our flight and told me I "probably" wouldn't be able to sit with my 8 year old son as they only had one seat left and gave me the one boarding pass and told me to try and get seats when we landed in Newark. The agent in Newark offered us a flight on US Airways, which I had no choice to take so we could stay together, and then they proceeded to lose our luggage.
When I got to US Airways I was informed by the ticket agent that CONTINENTAL AIRLINES did NOT reserve us seats and he had to make the arrangements for us! When I got into the Bangor terminal the Continental agent told me that my bags "probably" would come in on a later flight at 11:30pm and that my bags would get to me the following day. They did NOT inform me of customs documents and I was only notified when I crossed the border by the border agent coming into Canada. The 4 customer service reps I dealt with afterwards to locate my missing luggage were some of the rudest people I have ever had to deal with and constantly gave me misinformation. Each call I was told something differently. The person I spoke with in the morning told me to leave a note on my door and they'd deliver it today through "Rich's Courier Service" and then when I called back this extremely rude agent told me CO only opened up a case "to be nice and... it wasn't our responsibility" to locate my luggage...
Unbelievable!!!!!!! I was finally notified that US Airways had my luggage and ended up having to make my own arrangements to get my luggage from them. I was more satisfied with the assistance I received from US Airways and will probably travel with them on my next trip as there was no "passing the buck" when I spoke to their agents. I was informed upfront as to what was going on and what needed to be done. There has been absolutely no accountability on the part of CONTINENTAL AIRLINES, and It was EXTREMELY disappointing from start to finish! I would never travel by CO again in my life. I absolutely can not get over the rudeness, lack of professionalism, and constant mis-information. I can't believe our flight was over-booked to begin with and that a mother would have potentially been separated from an 8 year old child...
Just ridiculous...and then to be told that it was basically my fault because I flew with US Airways when I didn't really have another option? They should be ashamed of themselves. When I tried to ask for a supervisor and get the last telephone agent's name she told me she wasn't going to do that and hung up on me. I just can't get over the constant poor treatment.
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