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Eddie Bauer Inc Complaint - Customer Service Department
Complaint
FRISCO, TEXAS -- I had an unfortunate situation occur with a store late April of 2003. Basically, I had one of their employees make an inappropriate remark to me in your store. I commented to the customer service online and they assured me of Eddie Bauer's commitment to customer satisfaction and that my email would be forwarded to team that addresses customer concerns.
Since the initial email I contacted customer service via email once in May and June to find out if there was ever any resolution. Finally in mid-June I spoke to a corporate customer service manager by phone and she informed me that these concerns are forwarded along to the local managers to address and there was nothing more corporate customer service could do.
In the past 5 months I have had no response from local management to resolve the complaint.
Since the initial email I contacted customer service via email once in May and June to find out if there was ever any resolution. Finally in mid-June I spoke to a corporate customer service manager by phone and she informed me that these concerns are forwarded along to the local managers to address and there was nothing more corporate customer service could do.
In the past 5 months I have had no response from local management to resolve the complaint.
Comments:
Posted by WMUstudent on 2005-12-23:
File a complaint against Eddie Bauer with igive.com. Igive.com promotes sales to many merchants including Eddie Bauer as a fundraiser for nonprofit organizations. Tell igive your complaint and then ask them to take Eddie Bauer off their site so no more consumers get ripped off. igive has a contact with Eddie Bauer who they share our comments with.
http://www.igive.com/html/body_contactus.cfm
http://www.igive.com/html/body_contactus.cfm
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