Transworld Systems Complaint - Collection Agency Chicken To Talk To Customers! - Collection Agency

Posted by madconsumer on 2008-08-20:

"I don't have time to sit down and write a letter about money I don't owe them or Tivo."

but you had time to write this rhetorical.

Posted by Principissa on 2008-08-20:

You need to send Transworld a letter, sent certified/return receipt demanding proof of the debt. Inform them that they are only to contact you in writing. Call Tivo, and maybe send them a letter certified/return receipt as well questioning this debt. If your account is up to date and this was just a billing mistake make sure to send Transworld another letter demanding they cease and desist all contact with you. We have a member here named DebtorBasher. Please look at her profile as she has some helpful links on her blog page that will help you with this issue.

Posted by moneybags on 2008-08-20:

This may be a scam. No number, just an address, hmmmm? Kind of "send us yourmoney, you'll never know that we're really not TIVO." Kind of like the e-mails to confirm your online banking for a bank where you don't do business. Contact your DA and your State Attorney General.

Posted by bonniebeau on 2009-03-05:

Trans World Collection Agency is a bit nutty.....so here is the toll free number and give the girl your sphiel! Yeah, they tapped my checking account twice in two days! Trying to get the money back, sent copy of my bank statement. They are full of crap. So, here is to # 1-800-291-5892 Good luck!

Posted by morey on 2009-03-06:

I hae same problem with this company. I should pay 770 but they charge me 871.52 for intrest>? can they do this? I signed agreement with the dance club but with no any intrest charge, so why they charging me. They sent letter same as yours, nothing and ask to pay the $770....now is more? Please help me with this intrest question, can they do it?

Posted by HeatherC on 2009-08-21:

Transworld Systems does not handle your payment. The payment goe to the person the money is owed to. If you don't believe that you owe the money then contact the company (TIVO) and dispute it. They then have to provide proof of the debt to Transworld as they are the ones that say say you owe in the first place. If they can not provide proof then legally they have no claim to your money. If they can provide proof then you eithor dispute the service or you pay. Thats the way it works. But like I said, Transworld has nothing to do with the money, that is all the company such as TIVO.

Posted by Eloise on 2009-08-21:

Where's DB when we need her!

Posted by quadalupe on 2010-03-05:

If you dont owe the money then dont pay. Transworld can ding your credit. This is between you and Tivo - Tivo turned you in to Transworld, so you should be dealing with Tivo to resolve. Transworld is simply doing what Tivo hired them to do.

People who have nothing better to do than get bent out of shape about a $200 mistake kill me

Grow up

Posted by whompwhomp on 2010-05-19:

Here's some phone numbers for you pissed off people!
866-597-9502
866-301-7277
These are actual phone numbers to Transworld Systems!!! Maybe now you can get some issues resolved....
And just a piece of advice. When paying these collection agencies, do not give them your credit or debit card information. Send a cashier's check or money order. In the memo section write the account or reference number and the balance due (minus the payment you are making). IF they cash your check or money order, they are acknowledging that they agree to the balance due. And on your FINAL payment write the account number and "PAID IN FULL". Again, once they cash the check or money order, they are acknowledging that the account has been paid in full. Make sure you keep copies of any stubs so if necessary you can get a copy of the check or money order after it has been cashed to prove that they received the funds.
Just a tip from someone who has worked in collections before :) Good luck!

Posted by Mtarrant on 2011-04-13:

I work at Transworld, please allow me to explain a few things. We want you to stay in touch with the business you owe money too that's why we leave their # not ours. We handle disputes with our clients individually. If you're receiving one our letters, your credit hasn't been damaged. We're one of the few firms that don't hit your credit unless you've proven unresponsive.

Mistakes do happen, we're definitely not perfect. Sorry for any confusion. If you receive a letter first contact your business that issued it. If you're still having trouble feel free to call us at 707-236-3910.

Thanks!

Posted by James on 2011-06-02:

@WMtarrant. The number you give is a recording with no way to leave a message. Don't waste your time. There is no FAX or email contact available for consumers. They provide no way to communicate other than a PO Box number. If the business who hired them is being obnoxious, you're out of luck. You'll just have to change your number and dispute with the credit bureaus. At least they have working phone numbers and ways to file a dispute online. I seriously don't understand why anyone pays this company for collections. They do nothing useful.

Posted by DebtorBasher on 2011-06-02:

I'm thinking Mtarrant and James are a little late, this review was posted almost 2 years ago. But thanks for your input.

Posted by jeffrey step on 2011-12-13:

i think transworld and their robo calls suck i think that they are scam artist.i reported them
and changed my number.

Posted by trevor on 2013-02-01:

I have been on hold with Transworld System for 7 hours now! The only break is when the system broke in after the first 2 hours to tell me that they were closed @ 1230 pm central time, everything in all time zones I am pretty sure are operational at that time. My advice to anyone thinking of useing this firm for there collections would be you could have had your money who ever you are 2 days ago if these people would have answered the phone the first time I called. The first day I called it was a 3 hour wait then the system told me that they were closed. Uhmm doesnt there web site claim 24/7 collections. I have not received a letter just saw it on my credit report trying to clean it up. So customer first no letter then no answer on the phone equals no money for you plus the bill for their service but I am sure they are telling you they are doing the best that they can to collect this debt.