Transworld Systems Complaint - Collection Agency Chicken To Talk To Customers!
LOS ALTOS, CALIFORNIA -- We received a letter from Transworld Systems, a collection agency, telling us we owed $200.00 to Tivo. I was very upset knowing how much my husband protects what he considers to be "our pristine" credit record (sorry, he used to be in banking). All I know is our TV account is always up to date (it's an auto payment) so I assumed it must be some type of other unknown fee. I was going to call Tivo but remembered their long wait times so I decided to call Transworld instead.It was then that I realized they "conveniently" left their phone numberoff the letter! In addition, there was no email address, nor was the letter signed by anyone! It was clearly a one way communication, all on their side.The letter said to call Tivo, send the money or write them a letter showing you already sent payment. Unbelievable! I don't have time to sit down and write a letter about money I don't owe them or Tivo.
I decided to call Tivo at the only number the letter on the letter and it turned out to be Tivo technical support! They had to transfer me to customer service and I waited some more. Finally reach a c/s rep. I explained my situation. As hard as she tried, she couldn't find any record of us owing anything, she transferred me to a supervisor who said the same.They took all my information and said they woulf have accounting research it and get back to me. It's been two weeks and they never have gotten back to me.
I google Transworld and found a phone number for Transworld and called. They have a recording telling the caller to send a letter this address! I found a different number and it had a recording asking to input the name of the person you want, but of course, they don't give you any names on their letter so you can't even do that! Not only is it unprofessional (as if any collection is) but their just plain Chicken!
If they are too frightened to speak to the people they send letters to, they shouldn't be in the collections business. What a bunch of bullies and we all know bullies are really chickens in disguise.
They keep sending the same letter and it puts me in such a bad mood that I finally sat down and wrote a letter to both them and Tivo. I also let Transworld that we are reporting them to the District attorney in Santa Rosa and the other agencies that regulate them as I finish researching them.
I'm surprised Tivo would use such a company. I just don't love Tivo like I used to now
Anyone else have a similiar problem with them? I'll let you know what happens with my letter. I found their fax number so I'm faxing it so I have a record of the correspondance since I doubt I will hear from them in person.
It's too small of an amount for them to have their goons call and harass us and two little to bother responding. I read that they only charge the copmany $10.00 to send a letter, I guess that's why they don't want to discuss anything with you. Something needs to be done with these. Unethical people!