Vonage Informative - Customer Service Reps Are Reading Scripts And Not Resolving The Issues
On June 18th I opened my Vonage account on-line for business purposes and paid at that time a total of 28.86 for my first months charges.
On July 18th I called in to cancel my Vonage Service but the representative that I spoke with did not note my account. I was then transferred and the second representative that I spoke with did not note my account. I was then disconnected somehow and did not have time to call back as I was at work. It is not my fault that Vonage's representatives did not note the account that I wanted to cancel service.
I called again on the 19th which was a Saturday spent more than 30 minutes on the phone that day trying to get my service disconnected and was transferred many times and disconnected a couple of times. I think I made a total of 5 calls that day and again It is not my fault that the Vonage's representatives did not note the account that I wanted to cancel service.
I called again on Sunday I got a recording that the office was closed but that I could leave a message and someone would get back to me when the office opens on Monday. I left all my information and stated that I wanted to Cancel my Vonage Service. No one from Vonage called me back.
I called again on Monday July 21st after calling 2 times and multiple transfers to different departments. I spoke to a representative that stated because I was not within the 30 day money back guarantee that I would not be paying 117 dollars
I have spoken to countless representatives, Managers who said they would call back and did not. Today spoke with a representative that refused to get her supervisor on the phone and still as of today no resolution to my issue and my account remains open and they are still billing me monthly.
This is CRAZY!