North American Bancard Informative - How to stop (North American Bancard) NAB before they NAB all your money & then some!
TROY, MICHIGAN -- If you find, as we did some time ago, that North American Bancard not only does not honor their agreements and actually their agents lie to get your business, their hidden fees will choke a Cash Cow.
If you were unfortunate and signed up with North American Bancard, contact your bank and close the account with the account number NAB has for you and re-open a new account. Even after you catch them, if you are lucky, they will STILL keep making debits from your account after waiting for a few months thinking you won't be the wiser... they just keep on taking and taking. I wonder why no state attorney general's office has closed them down yet. I had contacted the Michigan A.G.'s office back then and they said that there were mirads of complaints against NAB, Troy, Michigan.
In any event, either don't sign w/them or if its too late for that, change your bank account ASAP before they take your money "automatically" even though you don't owe it and they may have lied to you going in. BEWARE! (Our problems w/NAB took over a year to cure- hope you don't get stuck!)
PS - anyone want to be some useless NAB equipment???
Company Response on 9/9/2008:
North American Bancard works very diligently to resolve all customer issues and complaints. Since our inception in 1992, we have worked with over 125,000 merchants of all sizes and levels of complexity. We provide a high level of service and support to our customers, as is evidenced by the low number of complaints we handle. Occasionally we, like any other large company, may make a mistake or mishandle an issue. When these are brought to our attention we resolve them to the best of our ability. Our 250+ employees work hard every day to make doing business with NAB a pleasure for our merchants and stakeholders, all we ask is the opportunity to recover well.
In regards to the fees that have been questioned, your individual Agreement will clearly list on page nine of the terms and conditions all the fees that may apply to your account. Page nine also lists the rates that will apply to every transaction run through your terminal.
Unfortunately enough information was not provided for us to accurately determine your specific Merchant Account. If your account was incorrectly debited, or you believe your fees have been inaccurately calculated, we would need specific information in order to properly address the concerns or correct any errors.
NAB would like to apologize for any unsatisfactory service related issues you have experienced and would like to take the opportunity to discuss this matter further. Please have your Merchant Account number ready and feel free to contact me directly at 800-226-2273, extension 1050 so that your specific situation may be properly researched and addressed.
Director of Customer Contacts
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