Global Tel Links Complaint - Global Tel Link Over Billing, Over Charging, Excessive Fees, Dropped Calls

Review by Rasstea on 2008-08-20
SUTTER, CALIFORNIA -- I have a loved on incarcerated. When we are talking the phone goes dead, not once but a few times during one call. Hence, another call is made at premium prices. It is about $4.00 to accept for the first minute and $0.70 for the additional minutes. So, a 10 minute phone call is now costing up to about $12-$20 dollars. I called because of a block placed on our line. Well, the phone bill is paid every month, but GTL would rather you pay them in advance. So when I called. I as told by an operator with GTL that I had reached my "magic number".

I was not to have received so many calls! I was now being treated as an immature child who was being scolded by the adult. Remember, I'm the one paying to talk with my loved one! After asking this rude woman, so what is the "magic number", I was told that I should know it. If anyone else knows of it, let me know.

So, I am now on a pre-paid plan. Oh, it's just getting good. It seems you have two options...either $25.00 or $50.00. There is a fee....I think it is $10.00, since I can't seem to get a bill from this company. My regular phone company wouldn't take a pre-paid amount, because they didn't know how much I would owe this company. It is ridiculous that any of us have to put up with this company. I feel that we should complaint to everyone possible. I complained to the FDC, California government, Ca. Governor, and found a class action on-line. It seems that many of us are not happy with how we are being treated.

This company doesn't take care of the people paying these bills. Not to mention that the quality of the phone call is horrible! Just look up complaints about this company on line. Many of us are having similar problems.
Comments:2 Replies - Latest reply on 2013-04-03
Posted by Sammy71 on 2008-09-26:
The FL Public Service Commission is having a hearing about Global Tel Link Monday Sept. 29. I don't know where you are located but I think you can call in to the conference. If you are interested go to hamdenconsulting.com and click on the link that says Families and Friends for information.
They are trying to get Global to refund over 6 million dollars for disconnected calls.
Posted by Godblessus on 2013-04-03:
I would just like to add that economically things are not so great and credit card companies get sued for over charging fees what about GTL on $25 they charge almost $3 just for processing your payment so you have like $22 and cents .

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