AT&T Wireless Complaint - Bad Services, False Information Given By Sale Persons
CHICAGO, ILLINOIS -- After so many bad experiences with ATT, I had to take my time to write this review.
AT&T, the company itself is fine but they did not have honest sale reps. I was given false information three times.
Senario 1. when signing up with AT&T a year ago,I was told by a sale rep that I would receive a a $50 rebate along with a $25 cash back. After waiting 4-6 wks as they said to wait, I called up the reward center asking them about my $25 check, they said they didn't know anything about it. There went my $25 cash back.
Senario 2: I thought the $25 check got lost in the mail so I didn't care about it so I decided to sign up with AT&T again. This time it was so terrible because the sale rep told me that I will get back $50 rebate for ordering the wireless equiptment. I specially asked her if I will get the rebate since I didn't open the account online and she said yes. After waiting for two weeks, still no rebate. When I called them up, they said that they didn't have any offer of that in the system. The only offer they had is if people sign up via online. There went my $79.99 which I could just stick to the old modem that I had.
Scenario 3: If you are to go with att, make sure you do get the high speed connection you're getting. Even if they say 1.5 (high speed) or 3.0mbps for pro...etc you might not get that internet connection speed. FALSE ADVERTISMENT!!!! I signed up with high speed express and I should get 1.5mbps but I always get 1.10mbps. When called them up, the person at technical support blame my pc for being slow and he couldn't solve the problem. Ridiculous! my pc is new with window XP, 2.2Ghz, 100GB and that is slow??? Uh..
After my term ends, I will never ever going to sign up with AT&T, even if they offer the lowest rate out there.