Arby's Inc. Complaint - Nightmare - Overall Unsanitary
EL CAJON, CALIFORNIA -- I am a frequent customer of Arby's for ten years. Both of my children started their work history at Arby's. I usually dine at this location since I've moved to El Cajon, Ca. However, after this experience I do not plan on dining at another Arby's location again. I was mortified at what I saw. I arrived at 5:39pm and left at 6:01pm during this time James H was preparing the fried foods. He was sniffing, scratching his head (his hair was cut really low), face and neck while standing over the products. With the same hand that he scratched his face he re-arranged the french fries by placing his hands over the top of the fries. I like the idea the employees wear visors. I understand that it can gets hot behind the counter.
However, I feel if someone has long hair they need to have a hair net on as well. Stephanie did not. She was placing the fried products in the bags and handing them to the customers at the counter. I was going to complain to the Manager. I decided against it when I noticed that [snip] (I'm not quite sure of the spelling, I heard an employee call her by name) corrected an order that was given out at the drive thru and brought back in by the customer. After, the customer told [snip] that his wife opened the sandwich because she had a special order and realized it wasn't correct. The sandwiches that were brought back inside the restaurant by the customer were re-wrapped and handed out again.
My daughter was shocked. She told me that when she worked at Arby's they "wasted" food that passed the counter. I was so glad I finished my food because I would not have wanted another bite. I realized that I didn't trust the employees at that Arby's. Sad to say that it also reflects on the other Arby's establishment. I will pass this story on to others in hopes that they will decided against spending their hard earned money at any of your restaurants. I still have my receipt if you need any further evidence of my being there.