First Choice Power Complaint - The Company's Motto "Simply NOT Better"
WICHITA FALLS, TEXAS -- I have been a customer of First Choice Power for a little over a year. I too thought because of the power to choose that they were the best choice. I was completly wrong. Not only does your rates keep going up and up the customer service they offer is a nightmare. My bill jump from $88 to $368 from March to July I tried to make some sort of payment plan with them but the only thing they will offer you is this plan called deferred payment. How that work is when you call in to set the payment arrangements it has to be after your past due date before they will do it, then they want you to pay at least like 10% down on the total amount the same day. EX. if your bill is $284.81 for the month of July then you have to pay $71.16 down first payment then they set you up on monthly payments of the same amount for like 4 months until the bill is payed in full. Sounds good right? Well it's not, don't forget in between those 4 months your getting your next current bill. In order to keep the payment plan you have to pay your current bill for that month in Full and on the due date. And if you don't even if you go one day over, the payment plan will be voided and all payments will be expected to be payed in full including past due and current.
So you could have to come up with $576 bucks right then if not "THEY WILL CUT YOUR LIGHTS OFF" My bill was due on the 25th and I did not get paid until the 29th I called and asked if they could give me those 4 days to pay my bill and they refused. 4 days thats all I was asking for I even told them to cut my lights off that day if I did not have it paid by noon on Friday. Well I guess that's just they way customer service is now days. The electric went up 50% since last year but our income stays the same I wish my income could go up with the price of electric.
I am going to switch electric companies as soon as I get this bill taken care of with the help of family and friends. Just remember First Choice "Simply NOT Better" !!!!!