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Casio Complaint - Not Honoring Warranty - EXZ75
EXZ75 - Complaint
BLUE RIDGE, GEORGIA -- The lens quit extending on my camera that is only 8 months old. It has a 1 year warranty, so I returned it Casio for repair. I receive an estimate for $119.00 plus shipping & handling to repair this camera that is supposed to be under warranty. They state that the camera had 2 dents and a broken lens and that because of the damage, it will not be covered under warranty. The camera was not damaged, had no dents and the lens was not broken, it just stopped opening. Casio did offer to sell me a "reconditioned" camera to replace mine at a cost of guess what - $119.00 plus shipping & handling.
Quite a coincidence isn't it? I wonder if I order it, would I get my camera back as the "reconditioned" camera! I am not at all impressed with Casio's warranty service!
Quite a coincidence isn't it? I wonder if I order it, would I get my camera back as the "reconditioned" camera! I am not at all impressed with Casio's warranty service!
Comments:
Posted by justcuz3993 on 2008-08-21:
Seems like it would be pretty hard to mistake dents and a broken lens. Physical damage would negate any warranty for camera defect.
Posted by ClintonB on 2008-09-09:
I am dealing with the same exact problem. My daughter's zoom started making a grinding noise (two months old). I sent it in as directed and waited, finally I received a letter stating that they wanted $134.39 to repair the camera. When I sent the camera in there was nothing wrong with it except the noise when the zoom operated, never dropped or left out in any type of weather. They claim is was dropped and is dented. I requested pictures which took them over a month to get to me. The pictures show part of the camera near the zoom and shutter button protruding out. This was not the condition the camera was in when I sent it to them. In dealing with their repair center, I have received a huge run-around. Then to top it off, they send me a letter with camera options that I could upgrade to, at of course an additional cost to me. My camera was the Elixim EXZ80. After reading all the negative posts, this will be my last Casio.
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