US Airways Complaint - Poor Service On US Airways
To make this story short and to the point, as short as possible!!!
we flew from Florida to Maine for a family vacation, had no problems! flew out of Boston on aug 12 (so we had tickets to fly !!) arrived 5 hours early in Boston, and there was a line out the door for only US AIRWAYS, we waited 4.5 hours just to check our luggage! during our long stand in line, the agents were announcing for people to CALL THE US AIRWAYS 1800# and start the process of re booking flights because most people are missing there flights due to the long line! (while we are all waiting in line, we start to watch how many agents they have working!, guess what not once during the 4.5 hours we waited in line, were there more then 5 agents, and 2 of the 5 were only helping first class people!) I know the airline had people stranded for 2-3 days due to some weather issues, but to be this far behind days and days after the weather cleared up was crazy!!
We finally get to the agent after 4.5 hours, and he says HI , let me guess you missed your flight? I SAID YES! HE HAD THE NERVE TO TELL ME WE SHOULD ARRIVE EARLIER NEXT TIME SO WE HAVE TIME TO WAIT IN LINE! I SAID, thought 5 hours was plenty of time! (is this guy for real I thought!) he said I can not get you home for 3 days. after making him try harder, he offered us a flight into NC from Boston, and we would be put on a 10 pm flight into Florida from NC the next night! so we DID THAT, PAID FOR HOTEL IN NC out of our pocket and food etc (mind you we have kids traveling with us !!!).
Get to the airport to check in our luggage 12 hours early because we had no place to hang out other then the airport the next day, and I give the agent our BOARDING PASSES FOR THE 10 pm flight that the agent in Boston gave us...... NOT STAND BY!!! CONFIRMED SEATS ON THIS PM FLIGHT! she couldn't find out reservation, called a supervisor and couldn't find ANY PROOF WE EVER FLEW TO MAINE OR ANYTHING! (if we had not had the boarding passes in our hands, she said we would have been buying NEW TICKETS BECAUSE THE SYSTEM LOST EVERYTHING ABOUT US !!!) she said in 23 years never seen this happen, but couldn't get us home for another 2 days! I FREAKED OUT AND SHE FINALLY OVERBOOKED THE 10m flight to get us home, we WERE GIVEN vouchers to use on our next flight to be upgraded to first class....
We finally arrived home 3./5 days later! I called the airline today to find out about these vouchers they gave me to upgrade us, well seems no one knows anything about them! AND THEY DON'T GIVE OUT UPGRADES ANYMORE! so now I HAVE NOTHING! NO ONE WILL EVEN HELP ME!
I WILL RESEND EMAIL AND CERT LETTER THIS WEEK AND SEE IF THAT HELPS AGAIN!? THIS IS WRONG WHAT THEY DID AND THEY DON'T EVEN CARE!