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MBNA Compliment - Great Customer Service - Platinum Plus Mastercard
Platinum Plus Mastercard - Compliment
With all the complaints about credit card companies on this website, I just want to say that MBNA has really shined for me.
I have been with them for just over a year, and I called yesterday to order a supplementary credit card for my son who is moving shortly to another city for school. Unfortunately I was kicking my heels, and did not order the cards early enough. I asked the representative, Alicia, whether they could expedite the cards. She told me that it would cost me ten dollars to have the cards sent by courier and would take 48 hours as opposed to 10 days. What really surprised me is that Alicia, OFFERED to waive the ten dollar fee due to fact that "I sounded like a nice guy" and that my payment history was perfect.
I have 5 credit cards with different banks and MBNA really stands out with offering great customer service. Their call centers are open 24/7 and I always experience significantly less wait times compared to other call centers and their staff are knowledgeable about their policies and procedure and are a pleasure to deal with.
I have been with them for just over a year, and I called yesterday to order a supplementary credit card for my son who is moving shortly to another city for school. Unfortunately I was kicking my heels, and did not order the cards early enough. I asked the representative, Alicia, whether they could expedite the cards. She told me that it would cost me ten dollars to have the cards sent by courier and would take 48 hours as opposed to 10 days. What really surprised me is that Alicia, OFFERED to waive the ten dollar fee due to fact that "I sounded like a nice guy" and that my payment history was perfect.
I have 5 credit cards with different banks and MBNA really stands out with offering great customer service. Their call centers are open 24/7 and I always experience significantly less wait times compared to other call centers and their staff are knowledgeable about their policies and procedure and are a pleasure to deal with.
Comments:
Posted by madconsumer on 2008-08-21:
see, there are still great companies out there! as the saying goes, you catch more flies with honey than vinegar. i have always found if i am realistic in my expectations, and am polite, i receive wonderful services.
Posted by Trixta on 2008-08-21:
BBW, hope this doesn't ruin things for you, but MBNA doesn't exist any more. They were purchased by Bank of America a few years ago. Glad you're happy with the service, though.
Posted by cem76 on 2008-08-21:
I also had a great experience with MBNA before they were bought by Bank of America. I was trying to pay my card off and still in grad school but was not making any progress because of the high interest rate. I called the company and they put me in touch with some of their finance people. They lowered my interest rate to 1% for 5 years so that I could get it paid off. The only catch was I could not open any other cards during that time period and had to close the MBNA card to that I could not purchase anything else. I ended up paying the card off earlier than 5 years. I was extremely happy with how willing to help me they were.
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