Delta Airlines Complaint - Taking Poor Customer Service To A New Level
JFK AIRPORT, NYC, NEW YORK -- Although I called Delta twice previous to my flight in order to request wheelchair service (as I had badly sprained my ankle), they failed to meet my needs. The man at the outside check in proceeded to tell me that he didn't know how to get one, and had the audacity to ASK for a tip. I proceeded to the security area, where my requests were ignored further. By this time, I was feeling fatigue. I can't tell you how difficult it is to take off your shoes and belt and carry baggage with crutches. (I was wearing a guitar gig bag on my back, and no one even asked me if I needed help.) Once through security, I crutched my way to my gate, all the way looking for a Delta worker to stop and ask for a wheelchair.
Finally, I found a woman who I was going to ask. She saw my struggle, and rather than helping me, she decided to chastise me by saying, "You should have asked for a wheelchair!" --Though I had asked on more than occasion. Rather than offering to get me one, she made a turn, and I couldn't find her to ask for her assistance. After another few minutes of struggling through the halls to the gate, finally, another woman saw me and assisted me. When I was finally at the gate and the plane arrived, the flight attendant asked me if I needed a wheelchair. I respectfully declined, as I thought that I would just be walking a couple of feet to get onto the plane. She neglected to tell me that I had to walk down a long, wet ramp to get to the plane. The ramp was steep, took me quite far from the gate, and had I known the distance--if the flight attendant had had the sense to tell me--I would have certainly accepted the wheelchair.
Finally, once I carefully crutched to the plane, I saw that there were many steps to get up into the aircraft. After gate-checking my guitar, I asked an airline worker if they would be able to assist me in getting up the steep, wet steps into the plane, as I cannot put any weight on my ankle. Rolling her eyes and sighing, she replied, "Fine, I'll have to ask the guy to get the lift." After she stood there for at least 3 minutes without asking anyone, I was embarrassed that I was holding up the whole flight.
After another few minutes without any signs of a lift, I had to crawl into the plane. On my hands & knees. Needless to say, I will NEVER EVER fly Delta again. I'd be happy to pay $100 extra dollars for a flight, as long as it's not with Delta.