Computer Tune and Lube in Enfield, CT Complaint - Stay Away! - Auto Repair

Review by neol2008 on 2008-08-21
ENFIELD, CONNECTICUT -- These people are very unprofessional, they publish coupons for cheap oil change but at the end you will pay for what you should not pay. They will make you to do the service to your car that you don't really need, I been there and I know, they are overcharging customers for parts, this shop is a scam. These people are a total rip off!!! They scam you at any chance they get. They will recommend you to do unnecessary service to your car, they are overcharging many customers. I used this shop for many years and I trusted them until I found out actual prices for parts and how much I paid them and what they are doing. Also, I brought my car to other 2 shops and asked them if it was necessary to do certain services to my car and they told me totally different things that I was told at Computer Tune & Lube. A couple days ago check engine light went on, I brought my car to their shop and they misdiagnose the problem and made me pay for part which should not be changed. Couple days later I had same problem with my car, I brought my car to their shop and they found something different this time, (this time they fixed it but heavily overcharged me, the part cost is $198 and they charged me $523 (I found out actual price for part in AutoZone and Auto Parts stores).

I am going to go to court and bring them to justice. I have evidence in my hands. I will never go back to their shops again, and recommend anybody to stay away from their shops. I had these issues in Enfield, CT shop but
Comments:2 Replies - Latest reply on 2008-08-22
Posted by sallyct on 2008-08-22:
You are going to court? For what? Unless the government is now allowed to dictate what shop owners can charge for services, you do not have a case. You chose to do business with them, you agreed to their service, you paid the bill.
If you think you can get the same service elsewhere for less, than do so. But I cannot imagine any judge in Hartford, Tolland or Middlesex counties taking this seriously.
Posted by placid-not on 2008-08-22:
Reminds one of good advice from old masters: find honest repairman, drive what he repairs!

BTW, $523 for auto dealer-supplied part versus $198 part from discount auto parts supplier is about right. The dealer has to buy parts from OEM source instead of the cheap-asian-labor source the discount supplier uses so they cost more. Then the dealer has to mark them up to support his parts department. Then the repair fellow marks them up even more to support his operation. Did your $198 quote include the tools, experience and documentation for installation? Cars, as cheaply as they are made these days, are expensive to own and operate. Which is why most Europeans walk or use bikes 'cause it is much more expensive there than here!!


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