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Mohawk Complaint - Mohawk Voids Warranty If You Us A Dyson Sweeper - Carpet

Carpet - Complaint
Review by Chuck357 on 2008-08-22
I purchase Mohawk carpet for my house. When sweeping with a Dyson Animal it pulled a runner in the carpet. The Carpet store did fix it the first time. Sweeping and happened a second time. Ask for the carpet to be replaced by the store and they contacted Mohawk. An inspector looked at the carpet and ask what sweeper we were using and we said Dyson. I appears that was enough we got notice a week later that it was the sweep causing the damage. Of course the carpet manufacture is not responsible for damage by the sweeper and Dyson is not responsible for damage to the carpet by the sweeper. I see on the internet that others have received the same answer. When on the internet contacted Dyson they were not responsible for damage to the carpet. The store recommended the carpet highly and never heard that you could not use a Dyson sweeper.

Still waiting on the carpet store to decide if they are going to do anything and have yet to contact Dyson.

In response to the person who thinks Dyson's are to expensive what your sale adds. You can get the very reasonable.

Mohawk suggest a beater bar for the carpet. They say the Dyson' brushed are two stiff.

Here is another post on Dyson. Suggest searching for Dyson.
http://www.merchantcircle.com/blogs/CA-Rohnert-Park

Here is a link to the Carpet and Rug Institute. They list suggest vacuum cleaners.
http://www.carpet-rug.org
Comments:
Posted by 2inform on 2008-08-22:
I was thinking of buying Dyson, but I did not know that some carpet manufacturers void the warranty. I will certainly rethink that purchase now.

Thanks for sharing.
Posted by Principissa on 2008-08-22:
Wow, this was actually very helpful! We're getting new carpet for our guest room. I never thought to ask if using certain vacuum's would void the warranty.
Posted by Sparticus on 2008-08-22:
Interesting. Never would have thought about that. Thanks for the review!
Posted by madconsumer on 2008-08-22:
this could happen with any vaccum and or carpet.
Posted by PassingBy on 2008-08-22:
There's no mention in the Mohawk warranty pages of Dyson or any other manufacturer. However, if your carpet is of the large loop type they recommend a suction type vacuum only. Seems that the 'beater-bar' or rotating brush types can pull the loops up.
Posted by GenuineNerd on 2008-08-22:
This happened at my old address, vacuuming old, worn out carpet with a Hoover that has a spinning brush. So much thread from the carpet got wrapped around the brush that the belt broke (I smelled burning rubber before that happened.) Had to remove the spinning brush, unravel the thread that got wrapped, and replace the belt. It shouldn't do this with new carpeting, unless Dysons have spinning brushes that work more aggressively than other brands, thus voiding the carpet warranty.
Posted by DigitalCommando on 2008-08-22:
Dyson is nothing but an overpriced gimmick. You can buy 3 perfectly good standard vacuums for the same price that works just as good.
Posted by *Brenda* on 2008-08-22:
Passingby, that's a good point. On my Dyson you can turn the beater bar off and just use the suction. I like that feature.
Posted by *Brenda* on 2008-08-22:
Digital, I have a Kenmore vacuum and a Dyson. The Dyson gets dirt out of the carpet like you would not believe. After seeing what was still in my carpet after using the Kenmore... I'm sticking with the Dyson and that Kenmore was almost as expensive as the Dyson!

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