Days Inn Complaint - Days Inn Cheat Customer On Cancellation Policy
FRESNO, CALIFORNIA -- Short story:
I have a family emergency and have to cancel one reservation in Days Inn in Fresno CA in the end of August. Then I surprisingly found out my room is non-cancelable.
I didn't remember I read any thing about non-cancelable when I reserve the room, so I went back to www.daysinn.com again.
1. Days Inn didn't put any non-cancelable warning before customer make reservation. They even put a cancellation policy imply the room is cancelable. "If you need to cancel, you must do so by 4:00 PM local hotel time on August 21, 2008 or your credit card will be charged for one night's stay."
2. They put a "Quick Saver Rate - Save 15% Now" beside the room title, and DID NOT told me this rate is not cancelable.
Then, if I click the submit reservation, they will send me a email confirmation with small title states it is non-cancelable.
This is cheating to customer!!