Pep Boys Complaint - Tried To Sell Me More Than I Needed
PHILADELPHIA, PENNSYLVANIA -- I had my car towed to the Pep Boys on Ridge Ave in Philadelphia, PA for a flat tire. Went with the "Buy 3, Get 1 Free" tire special since I needed new tires before winter time anyway, figured I'd get it all done at once. Got there a bit late, so I had to leave it overnight.
Next day, get a call on my cell from the mechanic. He tells me that my brakes are bad (I never asked him to even look at my brakes, all I wanted was tires installed). He told me that the measurement was 1 1/2. I had no idea what this meant; however, I am someone who keeps track of what happens with my car since mechanics have tried to take advantage in the past.
I informed the mechanic that I had brakes installed less than 2 months ago at my usual mechanic shop during my inspection. The mechanic stuttered something incomprehensible and no longer tried to push the brake sale on me.
Later that afternoon, while paying for the tires, etc. at the store, I informed one of the cashiers that the mechanic had tried to sell me brakes while mine were perfectly good (and new!!). He asked who it was, I told him, and his response was "Oh, so-and-so is one of our more honest mechanics". (This automatically leads me to believe that you have a bunch of liars working in your shop, great, I feel better already.)
Next, the cashier asks what this guy actually told me. I repeat the story about the 1 1/2 brake measurement. The cashier looks at me like I'm a complete moron and tells me that the lowest measurement is a 2. In the very next sentence, he realizes that the mechanic wrote down 1 1/2 on his sheet, so he then says to me "Oh, it was 1 1/2, so-and-so it really good, I would trust his measurements, you really should probably get those brakes."
Needless to say, I wanted to scream at these people who are blatantly lying to my face. I'm so glad that I keep track of things and didn't buy the brakes from them. It would have just been extra money in their pockets and less in mine, for no good reason.
I'll never go back to Pep Boys again, not for anything. I'll pay for the tow truck to take me back to the northeast where my mechanic is...I'd rather waste money on the tow vs. wasting it at some corporation cheating me!!