Southwest Airlines Compliment - Traveling Ain't So Bad...
LOS ANGELES, CALIFORNIA -- In light of all the complaining about airlines and how they are unfair, mean, money grabbing, etc..I would like to share this story to show that they (especially Southwest) should be cut some slack and people need to take responsibility for their mistakes.
My father was visiting me in Los Angeles for a short weekend getaway from Northern California. On the way to taking him to LAX for his flight back to Oakland we hit typical LA traffic. I have taken people to LAX so many times now, that traffic is always expected so we left in time that would get us to the airport roughly 90 min before his flight left….and he checked in online before we left (side note- I have a suspicion that most of the people that have bad experiences with being denied boarding do not take advantage of checking in online BEFORE going to the airport, even if they are checking luggage, if you check in prior, the chances that your seat will be given away are a lot smaller).
Unfortunately, we hit some pretty bad traffic and realized we were going to be VERY VERY late. By the time we had pulled to the terminal, there was only 30 min until his flight was scheduled to depart. Both of us being frequent travelers, we already knew that the chances of getting on this flight were slim. After dropping him off, I circled the airport while I waited for him to call me with the bad news. When he finally called he was on the airplane about to take off! I was shocked!
1. This was a Sunday night
2. LAX always has huge security lines
3. And the line to check baggage was so long inside and outside at Skycap!
I found out later what happened:
Ticket Agents made great efforts to coral people with flights leaving soon to separate lines to check in if needed and tag baggage. When his baggage was checked, he was told that it would arrive at a later time in Oakland (because it obviously wouldn't make this flight) and could be picked up at the airport later that evening or delivered to his home. By shear luck, TSA was also making an effort to get those with flights leaving within 30 min through the security line. After running to the gate, the flight was 3 minutes to departure. The ticket agents had called up to the gate and let the agents know that there were some people on that flight that were running up there. NO they did not hold the airplane, but they did do the curious thing and let the passengers have the chance to make the flight.
I know this isn’t a miraculous story but after reading so many bad reviews about denied boarding because of not showing up in time, or how airline employees are “mean,” I really wanted to share this story to show that the people who work for airlines are not out to get you by “ruining” your vacation and not letting you on the plane. I understand that my dad might have just had good luck on his side in order to make this flight but I think airline workers need to be cut some slack. I really enjoy traveling and once considered working in the airline industry but I don’t think I could handle the way people treat the employees. They put up with a lot…just because you spent a few hundred dollars on a plane ticket does not entitle you to act like the world revolves around you. Flying is a privilege!!!!!!
AND THANK YOU SOUTHWEST for being great as always!!!!!!