Primus Telecommunications Group Informative - Robbery To The Maximum Extent
DUNCAN -- Aug 24th, 2008
I use Primus or maybe I should say I have used Primus as my long distance provider for past year. My usual bill runs around $100-120.
Few weeks ago I have received a call from a Primus customer service associate and I’ve been told that if I do not pay $400 towards my bill my service will be suspended. I was stunned. She told me that I owe more than $650 and that “I call a lot”. Duhhhhhhhhh.
Since I did not receive a bill (they say that is been sent on Aug5th) I asked for one, even to email me to speed up the process. I have refused to pay anything before I see the bill.
Day later I have received another call from Primus, requesting from me to pay otherwise they will suspend my line. I asked where is the email with my bill and she told me that it has been sent. I did not receive anything. Than I was forced to register for online billing, which I did, and of coarse the bill was not there. Hmmmmm interesting.
Calls between us were going back and fourth next day. After my last call I had run out of patience after a very rude response from their female associate and I was told some things that I would definitely not say to anyone especially not a lady in normal circumstances.
Sure enough my line went dead. A Day later the bill arrives. She was correct, the bill was over $650. After a further review (20 seconds) sure enough
The bill was a complete mess. I was charged for a minute call to Germany $1.91, to Serbia $2.72 , Slovakia $3.29, Canada $0.40 and US $0.40 and so on. Well I was beyond pissed.
I phoned back right away. A customer service representative acknowledged the mistake and assured me that everything is going to be OK. I was put on some other plan "by mistake" but charged for "truly international". Since then my line is still dead because the supervisor needed to approve something. What ever. I was told that the supervisor will call me 1/2 hour after we finished conversation. Yep, you can already guess what happened with that. It is now Sunday Aug 24 and there is still no change. Tomorrow I'm going to see my lawyer and explore my options.
By the way you can not switch to another provider because they suspended (blocked) number.
What would you do??? Let me know. And I’m telling you now, Stay away from these unprofessional, Rude, losers.