Daewoo Complaint - Complaint About Terrible Service By Daewoo
IPSWICH, WYOMING -- Daewoo Ref F/F 618 L-Model FRS-U201CW
Following is a letter I set to Daewoo while experiencing my nightmare. I got a 'blah-blah' answer.
I am contacting you to complain about the experience I have had since buying a Daewoo Ref F/F 618 L-Model FRS-U201CW on 5 March 2008.
Since the middle of June we have had problems with this product. It did not cool. We had a very friendly service person come, open up the freezer and found that it was all frozen up. He did not know why it happened, defrosted it using my hair dryer and closed it up. “If it happens again please ring. I don’t know why this has happened. I will ask some other guys who are at training with Daewoo if they know anymore”, was the message he left behind. However, I did not hear from him again.
I had lost food and a day of income while waiting for the service person.
I felt on 24/6/08 that the problem began again but was re-assured by a lady from R.T, Edwards that I was at fault for the way I was placing product in my fridge or freezer and not to worry.
However, during the first period of July cooling performance again deteriorated and on 14/7/08 I was again waiting for the repair man. I had called on the Thursday before. They could not make it before the weekend and thus, I was left without cooling during a weekend when I had 7 people over for Sunday lunch. I lost food!
On Monday I again lost a work day while waiting for the repair person. This time two people came. However, again they did not know what to do and had to call the tech person at Daewoo for advice. (Maybe that could have been done the first time???) Now I was told that according to the Victorian person I needed a new part, all this took time and guess what …. I will again loose a day of work while waiting for the repair person. It was again defrosted, using my hair dryer and closed up.
After calling Daewoo, being very upset with all this happening, I was finally promised by Patrick that if the repair does not work this time I will get a new fridge. I have also been promised some food vouchers by a very friendly Patrick from Daewoo in Victoria to compensate for the loss of food. He could not say how much. Someone called Ray would contact me. It’s been more than a week since he promised that first and I am still waiting.
Do I regret buying a Daewoo? You bet!
My old freezer/fridge was 21 years old when I had to let go of it and, apart from new seals, did not need any repair until it gave up the ghost.
Now I have had my new one a few months and I am feeling more than disappointed. I have had more than enough hassles and I also feel no one cares how much inconvenience and loss of money I have had from this experience.
Both my husband and I are small business owners and if our customers are having a bad experience we always make up for it as we know that you can loose a good reputation only once.
Maybe we treat our customers different and with more respect because we are not a major company. Maybe you are so big that you don’t care about reputation.
I hope that someone will convince me otherwise.