Bank of America Informative - Credit Card Fees And Not Receiving Payments Through Your System And Employees
I had the worst service for the last 6 months with the AE credit card, know I have a perfect history with other cards, each month I make a payment on time, even ahead, you send me late fees until I called one of your poor trained employees, to make the payment for me so there won't be any conflict, the payment was returned, he put in the wrong account number, or routing. I him to freeze the account, it didn't happen, I almost begged one of your rude employees to freeze the account, she said I will and you will lose any points earned. I said I'm fine with that just freeze it.
The month after I still got late fees and the same amount due + fees. You need to contact me and check then employees who accessed my accounts, they need to be fired, until one last girl I talked to, was helpful and fast enough her name was [snip] I think, please make sure to access my account and know who that is, she took off the fees, redone the payment through my checking to my credit card, she offered to send me a check which I received today with the points earned and closed the account.
Another terrible experience I had, I went into your bank today at Manhatta village to higher my credit card limit, and your customer service representative I think named Mina, said I need to call a number and dial 2 and they will help me with that, they offer that help at the bank center! Wow how miserable! I'm 100% closing my accounts with you and so will the rest of my family. I'm just waiting till I get the chance to do that.
Miserable service! The worst ever!