Holiday Inn Express Complaint - HIE added charges after we checked out. From another person's room!
CROCKETT, TEXAS -- We recently stayed at a Holiday Inn Express to attend the funeral of a nephew. We paid our bill at checkout, and left. The next day, we found 4 days of another party's room charges, and charges for three room holds we made and canceled in person at the front desk on our account. The manager refused to take our call, and lied to Amex, saying we had refused to cooperate and give him the name of the other party, whose account was billed for one day (hotel had their card for that day!) and whose name was on a letter to HIE sent 3 weeks before thew manager's lie to Amex. The room holds, they were not put through the HIE reservation system, so no confirm number, no cancel number, just $300 free money for HIE, Crockett.
We sent the HIE invoices showing another room number with our billing info, and our room number with another's signature. Still no help. HIE has no apparent policy for customer complaints, except to write non-responsive nonsense letters. And Amex has chosen the hotel chain over the customer. Bye-bye HIE, bye-bye Amex.