Home Depot Complaint - Held Hostage by Home Depot
DOTHAN, ALABAMA -- Below is an email I just sent to HD Corp-
To Whom It May Concern:
As I sit here, shaking in total disbelief and anger, I struggle to find the words that will convey my disgust and disappointment over how my whole appliance purchase experience has turned out. I now have a manager who has lied and said that I "threatened to chew out associates" who were scheduled to come to my home and pick up the malfunctioning dryer that was delivered last week. I now am apparently expected to knuckle down to another manager in order to have this appliance picked up?? What, do I have to kiss his shoes or something? Are you KIDDING ME??
Yes, apparently "Chris" believes the lie that "Jackie" said, and has refused to pick the appliance up until I speak with him directly due to "associate safety concerns".......I find this out after 6pm, when he has gone home for the day, and while I'm trying to find out why this dryer is still in my home after waiting for hours for them to come. I cannot have my money back, which is needed to purchase a WORKING dryer, until the store gets back the NON-working dryer, but they won't come and pick it up!! And did I receive any call telling me I'm being held hostage, any message or call at my home or on my cell? NO, I did not. I sat here, waiting and ready to follow the truck back to the store, all my paperwork in hand including proof that the funds have cleared my bank, just so I could get my refund and go buy a dryer. Yet one more time I have been incovenienced by your company and it's associates.
I never threatened anyone, whether it be physically or verbally, as a matter of fact I stated repeatedly that I am only 5'3 and unable to move the dryer myself without damaging it especially when I was challenged with "Why can't you bring it back yourself?!". Ummm, I think that's why I PAID TO HAVE IT DELIVERED. My SUV won't hold it, neither will my car, so I think my only option was delivery, plus the fact that I'm a 5'3 woman and can't manhandle appliances. But I guess it's okay for YOUR people to be confrontational, just as long as the wronged and inconvenienced AND PAYING customer doesn't get confrontational!! What I did say, and I don't have a problem telling the truth, unlike "Jackie", is that she needed to warn her employees that I am very p*ssed off, and that I am a b*tch, to which she responded that I must be very proud....No, just honest, but way to improve my mood, smart alec. What do you all expect, that I throw my arms lovingly around your employees, offer them milk and cookies, and carry the dryer out to the truck on my back??? After the experiences of Friday, I was truly the angriest I have been in a while, and I told her that I wouldn't be nice. As in, "There's the dryer, let's go". Can you all be SO absolutely oblivious that you expect anything less after being sent a defective product, being lied to about it being fixed on Friday, and then finding out that if I wanted to return it I only had 48 hours to do so? I call to try and get it taken care of, and all "Jackie" can do is whine and moan about being short handed, her people taking off work because of school's closing early, etc. Again I ask, as I did in my first email, how it this my problem? It's not, it's hers, and by connection yours. Why couldn't she have tried to find another solution, like a Saturday pick-up. Surely school being released couldn't be used as a reason on a Saturday, or maybe the management is just so poor at that store, that it could have, I don't know. But I know that when YOU screw up, YOU fix it, YOU don't make it worse, which is all that's happened each and every time I've tried to get this dryer out of my home.
Please, for the love of GOD, just get this dryer out of my home, give me back my money, and I can promise you'll never see another penny from me, my friends, or my family.