Sleepys Complaint - Be Aware Of Sleepy's Return Policy Scam On Tempurpedic!!!
NEW YORK -- In 2007, I bought a tempurpedic classic mattress set for $1999 from Sleepy's (SI, NY). With $79.99 delivery fee and $174.12 sale tax =Total was $2253.11. On this day, I received 2 free tempurpedic comfort pillow queen standard ($150 value/each) and a free bedliner. The distric manager wrote under Special Instructions: "Customer has tempurpedic offer stating that if bed is returned hen the two pillows offered are free up to a $200 value, we will match to save sale."
Within a week of purchasing the mattress, I noticed a lower back pain and within 2 weeks, I was having shooting pain and numbness down my legs. I visited my doctor, who advised changing the mattress and probable diagnosis as sciatic nerve stemming from my lower back. I started physical therapy and she also told me to change the mattress and diagnosed me as herniated disk and nerve depression, causing numbness and pain. I only slept on Tempurpedic for 2 weeks, thereafter, I've been Sleeping on my couch and on the floor.
I called the Sleepy's Customer Service and spoke to customer representatives (4 times, including a manager) to confirm the charges that I have to pay for returning the mattress. They all told me that I would be charged $395 as follows: $175 shipping and handling fee + $119.99 for bedline that I initially got for free (I wouldn't have accepted this "free" bedliner if they are this overpriced!!!) + $100 for 2 tempurpedic pillows that I received for free.
However, after I return the mattress, I was charged $623.14 instead of $395!!! Each customer representatives (even 2 managers) that I spoke to, could NOT exactly give a breakdown on the charges (one was stupid enough to tell me that pillows were $300 each thinking I'll be fooled!!!). They all seem to have different ways to explain the overcharges. One said it was $175 shipping and handling fee + additional 79.99 delivery fee + $200 for 2 pillows + $119.99 for bedliner. In the invoice that I originally received from Sleepy's says the following for Tempur-Pedic Swedish Mattress 90 Night In-Home Trial: "... at any time during the trial period, if you are dissatisfied, we will pick up everything and send you a refund... we'll reimburse the full purchase price, except for a one time shipping and handling fee of a $175..."
I called customer service numerous times and spoke to managers and even called sales person whom I purchased the mattress from. They all refused to credit the money and sales person never returned my phone calls and gave excuses sayiing "district manager is away, on vacation, etc" I realized that this is going no where so I contacted BBB and filed a report with NYC dept of consumer affairs and wrote a letter to the president of Sleepy's. Finally, about 2 weeks later, Sleepy's manager called and gave me the credit of $200!!!
If I wasn't persistent, I wouldn't have gotten my money back. Sleepy's are full of liars and scammers - I will NEVER buy anything in their store ever again and will be sure to let my friends and family member know as well. If you are buying tempurpedic, just buy it directly from tempurpedic after trying it out in local stores (they have lot of coupons and promotions - including free shipping fees if you sign up for mailing). If buying from Sleepys, make sure you get all the invoices and return policy printed out to you and have promotions in writing!!!! I really hope no one else will go through what I had to deal with...