Ebay, Inc. Complaint - Ebay's Seller Protection Practically Nonexistent For Unjust Negative Feedback
SAN JOSE, CALIFORNIA -- EBAY SUCKS!!! I would think very hard and long before I ever sold anything on EBAY again. After my father died, I sold some of his foreign currency collection on EBAY. Not being a currency collector or having any knowledge at all about selling currency, I posted my items with no description other than the word “circulated” which they were. When I posted my scans of the bills, I paid EBAY extra to have them enlarged so that the bidders could examine them, ask questions, and make up their own mind. I encouraged questions in my “terms” section. There was absolutely no way that a bidder could guess that these bills were uncirculated or about uncirculated.
The scan clearly showed that someone had typed a date, (month, day and year) on the rim of the bill. The bill was sold, money received and shipment was successful. I next get a demand buy the buyer that he wants a refund because the bills did not rise to his high standards. Since he never asked any questions and I never set out to deceive anyone, I interpreted this as “Buyer’s Remorse” and refused to grant the refund. The next thing that showed up was defamatory, nasty, unjust negative feedback which pulled my buyer satisfaction score way down. I repeatedly contacted EBAY and explained my side of the story and even wrote a letter (with attached documentation) to the president and CEO of EBAY.
I asked that this negative feedback be removed and my score restored. Their answer was that the feedback did not fit any of EBAY’S few reasons for deleting feedback, that it would compromise the integrity of the feedback system to do so and that they weren’t responsible for what buyers would say. So, aside from getting a court order, I’m out of luck even though I didn’t do anything wrong or try to mislead anybody. EBAY has removed the option of a seller to give negative feedback to a buyer because they don’t want the buyers to be discouraged and not bid while the seller has very little protection against the unreasonable demands of a buyer who can retaliate and ruin a seller’s reputation on a whim.
So MY integrity can be compromised but EBAY’S feedback system can’t. In other words, every seller MUST be prepared to give a refund on every item they sell, to every bidder for any reason no matter what, or face unjust negative feedback. Even if you stipulate, “All Sales Final,” the buyer can still demand a refund and post negative feedback which lowers the sellers score when they don’t get it. That’s feedback extortion!
Well, EBAY, you can take your business and shove it up where the sun don’t shine. I WILL NEVER DO BUSINESS UNDER THOSE RULES UNTIL YOU GIVE MORE PROTECTION TO THE SELLER. ANYONE WHO DOES SELL ON EBAY, OR IS THINKING ABOUT IT, IS WARNED THAT YOU COULD BE THE NEXT ONE THAT EBAY SCREWS. THEN AGAIN, AFTER YOU GET THE ITEM BACK AND PAY THE REFUND, YOU CAN ALWAYS RE-LIST IT ON EBAY AGAIN AND PAY THE LISTING FEES FOR A SECOND TIME. EITHER WAY, YOU LOSE AND EBAY WINS!