Expedia.com Complaint - Employee Misrepresentation Of Travel Package Upgrades
INTERNET, CALIFORNIA -- My wife and I are currently on a "stress relief" vacation in Maui. I used expedia.com to book this seven day travel package, prior to departure, two separate employees assured me that the hotel stay included complimentary buffet breakfast and the seventh night lodging free. On my first morning at the hotel, I learned that Expedia had never confirmed the upgrades with the hotel and that the travel plan that they sold me did not include those upgrades. The desk clerk at this five star hotel then said "Expedia does this all the time."
After several aggravating phone calls, I was told by an Expedia representative that the hotel was correct to deny the upgrades. They were sorry for the inconvenience and offered a $100.00 credit on my next travel booking with them. My reply is unprintable. This misrepresentation threw a monkey wrench into my vacation. It's not about the money, rather the feeling of being taken for a ride by an Internet company that doesn't back its promises or honor its commitments.
I intend to pursue this through civil class action and consumer protection actions. I'd be glad to hear from others that may have had a similar problems booking travel packages through Expedia.