HSBC Complaint - Discontinued Its' Relationship With Me After 40 Years Of Doing Business
EDEN, NEW YORK -- I have had a checking account at HSBC for the past 40 years.Ive had a few problems in the past such as them confusing my checking account with my son's when we made transactions. The final boner on their part is as follows: I received a letter, stating that my husband was one of 10 winners of a 1,500,000 sweepstakes entered through our purchase of a Sony TV (which we did purchase). We would be receiving 150,000. A check for 4,986.98 was included made out to my husband. (I checked online and there is a bank by that name in IA. In order to access this money we needed to pay the taxes which were $2,998.00 to be paid by western union or moneygram to the tax agent.
We called the agent and he accepted our claim number and told us to pay the taxes out of the money deducted from our winnings. We were very skeptical about this, seeming too good to be true. I deposited the check in my checking account and waited to see if it cleared. within a few days, I was unable to use my debt card,unable to get an available balance, they had no information for me whatsoever for 5 days.
Finally, I went to the bank and was told my account was on hold because a large check deposit was a fraud. (not a surprise) I showed them the letter, and they told me to report it to the post office and to go to my home branch for more information as to how to release the hold on my account. I had to wait over a weekend to speak to my home branch and was informed that my business was no longer wanted because of the fraudulent check. I asked if they had read the letter and they had no knowledge of the letter, that their fraud squad cancelled my account and to pick up my money at the bank.
Meanwhile all the checks which were supposed to be posted to the account will all be overdue and I will be charged a bounced check fee, in addition to a late check fee from each check sent. This happened once before to me at HSBC because they neglected to notice I had overdraft protection and closed my account. When notified of their error, they did agree to pay for the fees, were very sorry, and had no idea why this happened to me.(this sorry incident happened about 2 months ago, and before they had their major computer shutdown,affecting thousands of people) They are sorry about that too.I think HSBC did me a favor, don't you?