Cheaptickets.com Informative - Worst Company Ever - Airline Tickets Online
I am a reverend and am supposed to do my cousins wedding this Saturday. I bought a ticket online three weeks ago, got the confirmation and the money came off of my credit card. 4 days ago I got another email saying that my trip on 8/29/08 is approaching, don't forget to book a car and hotel, yada yada.
So I signed onto the site last night to go over my flight info and it says, reservation canceled. I called the airlines who told me to call cheap tickets and that's where the trouble really began. Cheaptickets.com told me the reservation was canceled 42 hours after I booked it but I never received any notification it was canceled! I was transferred 4 times between customer service and reservations because they wouldn't listen or take a minute to talk to each other to find out what was going on. Finally one woman tells me she explained the situation to a customer service representative and they would wave the online ticket purchase fees since it was canceled and that he would find me a new reservation.
The guy I was transferred to finds me a reservation, tells me unfortunately there is nothing I can book on that day since we are all booked up, can you drive to an airport an hour in a half away? Can you come home a day later? Can you leave a day later? I finally settled on a crazy flight plan and the tickets are 400 bucks. I told him I bought the ticket three weeks ago (in advance for better pricing) and chose the cruddy itinerary I did because it was only 170 dollars. He said "It's the airlines fault ma'am, not ours" and then tells me on top of it the I had to pay a 100 dollar fee for changing my flight and an online booking fee, I was on the phone! I told him the lady said it would be waved and thatI didn't change it, it was canceled!
We argued a bit and finally I found something for $280.00. His connection was so bad I couldn't hear him and he got rude when I asked him to repeat himself and then to use the money I paid for the other ticket toward the new one. He told me I would be refunded that payment in the next 5-10 days but needed to pay again for the new ticket. I told him I couldn't and would have to call back and he told me the prices would be different by then. I said that this was the worst company I have ever done service with and that this is devastating if I am not able to get to my destination and he just said it wasn't his fault and to have a nice day. I will NEVER use this company again.