British Airways Informative - Air Miles Rip Off (again)
I used the BA website to book fights for a family holiday to Spain. I logged in with my executive account and selected the option to pay by part air miles and cash. After selecting the flights I was asked to purchase additional air miles to complete the booking - which I did - these cost 150.00 GBP. However, after purchasing the air miles I was then asked for another 500.00 GBP! I then tried booking without air miles and it was 200.00 GBP cheaper.
I called BA for a refund and they have point blank refused to refund me saying that they do not recommend booking flights during the school holiday period and I should have known. I also think the whole air miles business should be investigated as you can never get flights for the dates you want when using them and the flights are usually more expensive when paying with air miles and cash. It is a big scandal.