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The Simple Way to an A Complaint - I Am Quite Unhappy - Program To Increase Grades Of Students
Program To Increase Grades Of Students - Complaint
SANTA BARBARA, CALIFORNIA -- I ordered this product thinking that it might help my severely learning disabled child. I reviewed the program and sent it back within the 30 days, then it came back to me "refused" so I sent it again and again it came back "refused" so I called the company but there was a "staffing problem" and no one would call me back for at least two weeks. Apparently I didn't read the return policy that states you have to call the company and receive an RMA number that you write all over the package and send it back. This is what I did and stupidly I didn't get a tracking slip. So, the company claims they never got the program. I believe they are lying to me. I don't have the product anymore and they claim they don't either.
Their solution? To give me a discount on the product that I sent back to them three times. They are horrible and they have hurt me financially
Their solution? To give me a discount on the product that I sent back to them three times. They are horrible and they have hurt me financially
Company Response:
As Director of Customer Service. I would definelty like to assist with this concern and your account. If you could please contact me via email leinati@successrules.com so we could try to discuss and resolve the account. Thank you, Leinati Hackley Director of Customer Service A Simple Way to an A
Comments:
Posted by KenPopcorn on 2008-08-28:
I would file a dispute with your cc company. It may not work, but at this point you have nothing to lose.
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