AT&T Wireless Compliment - AT&T Wireless fraudulent billing practices
AT&T Wireless is an evil, evil company.
I called them on 11/29/03 to lower my plan from 1500 minutes to just 45 minutes for my *upcoming* billing cycle (starting in 12/5/03) since I had planned on stopped using my AT&T Wireless phone at the end of November and wanted to move to the lowest plan they had available (I didn't terminate since I wanted to avoid an early termination charge).
I got a call on 12/10/03 from them saying that I had an outstanding balance for November of $1469!! What they had done was to apply my change to a lower minutes plan RETROACTIVELY for the month of November. Needless to say, my 1200+ minutes of usage during that month which would have been all covered under my old one-rate plan added up quickly at $0.40 per minute + long distance.
When I called them to ask them to adjust my bill, they flat out refused (after keeping me on hold forever in the process) stating that there was a note along with my 11/29/03 call that I had agreed to retroactive application of my change in plans, which I had of course never done. Yeah right, I agreed to an adjustment that I knew would cause my 1200+ minutes for that month to be billed at $0.40 per minute + long distance vs. for a flat fee of $99.99.
When I pleaded with them to let common sense prevail and that the note in my record was clearly entered in error by the previous representative (who also false told me that there were no fees charged by AT&T for porting a number away from them), they refused to listen and the supervisor even refused to talk to me (about a $1400+ dispute, no less!) saying that she was too busy. Wow.
I have filed a complaint with the FCC and plan on doing the same with the CA State Attorney General's office and any other govermental body that I can appeal to. If these actions have no result, I definitely plan on suing AT&T.
These guys are just pure evil. There's no two ways about it. Be very aware of whatever their customer support representatives tell you.