Value City Furniture Complaint - Couch That Keeps Coming Apart
Some months ago,through another person, a loveseat was purchased for me. Within a month,it was coming apart at the arms so that the staples could be felt if someone grabbed underneath the arms. VCF was called and after weeks of calling,they finally said that they could come and pick up the couch and take it in to repair it. That took a month and a half to get that done. Now,the couch is coming apart again at the same places plus,where they stuffed the back cushions from the top,the seam they used is coming apart.
When VCF was called again and told about this they came to check and said that it would have to be taken in, again, to be repaired! They have put it off until in Sept. I have called the area store and they tell me that they will continue to repair it until it is right, or exchange it for a new couch. When I asked for a possible exchange for another product(futon)or for the money back they tell me that they cannot do this due to it waiting so long.
Since this has been going on since a month after purchasing I don't understand why they are not allowing a product exchange for another item(futon)or money back. I would prefer the money to come back to the person that purchased this couch for me and for them to come and remove this couch from my house! I will never deal with this company again! They say the customer is always right but,in this situation they seem to running the program and not listening to what THIS CUSTOMER has to say! If I were able,I would stand outside the store and tell anyone that tries to enter the store that they are making a big mistake and if I had a printer,I would print out all the reviews of this store to hand out to people.
Of course, it might be a good thing to print them out and put them on the windshields of all the cars in the parking lot at the store site. Maybe that would draw attention to the way VCF handles their complaints and business.