RCN Complaint - 10 Day Disconnect Policy
BOSTON, MASSACHUSETTS -- I've had RCN for the past two years and am moving out of state. Their rude customer service person told me I would have to pay for an additional 10 days BEYOND my regular billing date (which is already 10 days out). They said their final billing process is long and it takes that long to get the technician out to turn off the service. As if that is my fault! I just cancelled my electric service, cell phone and newspaper with no "disconnect policy". When I complained to a supervisor, she said that I "was lucky-- it's usually longer than 10 days." I've also complained to the BBB in MA, where there are already 59 complaints in the last 36 months.