Western Motor Coach, Lynnwood, WA Complaint - Service on an 2006 Coachmen Chapparel 5th Wheel
LYNNWOOD, WASHINGTON -- We are full time travelers and needed service on our 5th wheel. We called Western Motor Coach from another city and scheduled the first available appointment which was a week away. We delivered the coach at 9:00 am on the day of the appointment and when we returned at 4:00 pm nothing had been done. We were in need of a small plastic part on the gear box of our front slide only-the motor was working fine, which they acknowledged. We were told that the part had been ordered and would be in by Monday around 11:00 am.
We called on Monday and were told the part was not yet in. We stopped by on Tuesday and were told the part had never even been ordered because they could not locate it and neither could the manufacturer. We were upset because no one had ever told us that but the girl in the office could have cared less. Just said we shouldn't have been told that. She then asked if we wanted them to keep looking for it and we said yes because we had paid for our site thru Sunday and could not get a refund. The next day I went on line and found the part in less than 30 minutes. I called and asked them if I should have the part shipped directly to them, to which they responded "No, you handle it." I then checked under the rig and found that now my slide motor would not work. They charged us $125.44 for labor for simply checking the motor and gear box.
I called the manager who also could have cared less. I would strongly recommend that unless you are in a real emergency that you take your RV to another dealer! Customer service does not exist there!