Vonage Complaint - Cancellation Policy
PORTLAND, OREGON -- Don't bother with this service unless you don't already have free long distance through your cell phone or if you absolutely plan to keep this service for a very long time.
I was NOT informed verbally of their cancellation policy and found out the hard way when I canceled the service (I had only used a handful of times in 4 months) that they charge over $109 in cancellation fees.
Furthermore, they claim that you should have "read" the terms of service for this information. It's a telephone service, not a house! I understand the importance of reading the fine print, however, I thought I was doing business with a large reputable company! It is an UNETHICAL business practice to HIDE this information the way that they do. I never SIGNED anything agreeing to these fees and worse, they were deducted at a time when it created a major financial hardship for me. Hello, there was a reason why I was canceling the $29/month fee!
They were unhelpful in every way. They wouldn't even work with me on paying the cancellation fees in installments.
BE WARNED. Unless you plan on paying this fee or keeping this service regardless of any financial obstacles that may arise in your future, stay away from Vonage.
Or, at least read these reviews and read their complaint history with the Better Business Bureau. I wish I would have. I certainly wouldn't have wasted this money if I had.