Wachovia Bank Complaint - Incompetent/Poor Customer Service
Resolution Update on 08/28/2008:
I closed my account as of today, the 28th, and received all my money.
PHILADELPHIA, PENNSYLVANIA -- Starting August 12th, there was a pending deposit to my account of $3,990. I called Wachovia and asked who's name was on the check, and a man told me it was of someone of a name I've never heard before. I told him that the check was not mine. He informed me that there could of been a mistake because one of the account numbers on the deposit slip looked like it could be another number. He said he filed a dispute against the check for me.
A few days later, I looked at my statement online and Wachovia had taken $3,990 out of my account. I called and gave them my case number. The woman I talked to adjusted my account, and immediately my account was back to normal. On the 20th, again my account was over drawn from the $3,990. A woman who I cannot name, as of site's rules, then became "in charge" of my case. She told me before my account could be straightened out, it had to be "investigated". So the investigation went on and on, while my bank account was frozen, bouncing my checks. This woman told me that she would make sure that my checks went through too. She allowed me to take out $75 dollars in cash to live on while my account was investigated. While I waited for this investigation to take its sweet time, my account began raking in the overdraft fees.
Finally on the 26th, something happened, $39,900 was being put back into my account. I called and informed them, basically doing their job, that they were putting the wrong amount into my account. This same woman made sure to take the almost 40k out of my account immediately, and then rectified it by putting the correct amount of $3,990.
My account is almost back to normal as of today the 27th, besides the almost $200 in overdraft fees. This woman informed me that they would be reimbursed to me by tomorrow, so we will see.
I had written a check to Best Buy before I knew my account was going to be frozen for a lifetime, and Best Buy informed me that my check was returned twice to them. I told the woman dealing with my case, and she flat out lied to me and said Best Buy never tried to cash my check, and if they did then it would have gone through because she had put a note on the account. So because of this I may have to pay a late fee and more interest to Best Buy if I cannot figure out how to pay it before September 1st. She didn't care, and offered no apologies, acting like she was doing me a favor.
During this whole experience I just felt like I was having to beg for someone to help me, and then them acting like it was no fault of their own and talking to me accusingly. Hopefully tomorrow the fees that I incurred will be returned to me, and I can close my account.
EDIT: For the people who misunderstood me:
In the first sentence I said, "pending deposit to my account of $3,990." Pending is the operative word in this sentence. The $3,990 never was actually put into my account, hence I couldn't of spent it even if I had wanted to.