RCA/Thomson Complaint - Lack Of Customer Service, Unable to Get Phone # to Reach Anyone in the USA
EL PASO, TEXAS -- I had my phone for 6 months, and then the display died. When calling "customer service" you reach someone in the Philippines who is really of no assistance. When asking if you can speak with someone in the US, they say no. There is no way to reach them.
So, I was sending the phone back, as per the warranty book, but they already moved to a different location. Sent it so I could track the package.
Have called multiple times to find out when I would get my replacement, no logical responses, just lies.
On 8/23/08, I was told the replacement phone already shipped, but because it was Saturday, they could not access the tracking number, and unsure if it shipped FedEx or UPS. Called this morning, and was now told it has not shipped. Finally, after 40 minutes, got a supervisor who said it has shipped, doesn't know which provider and can't give tracking number. Asked him to contact the warehouse in the US, it is a business day, and get it for me. Told me it takes at least 4 business days. Hello - this is the information age - email takes very little time. He still insists at least 4 days.
As soon as I get the replacement phone, which I should have received before I sent back the defective one (at least that is what reputable businesses do), I will be filing complaints with the Better Business Bureau, Attorney General's office and Federal Trade Commission. Will also send a letter to my Congressional Reps to let them know, this is what NAFTA has done, outsourced our jobs, and we get no answers, no customer service.
They do NOT respond to any type of email to any address you can find, and the one phone number I did locate, was disconnected.
There are numerous complaints about this company on various web sites !!!
When I purchased a replacement phone, I made sure it was not GE, and that the warranty was not with Thomson. I very much doubt I will ever see the replacement phone, or if it will work, if I do get one.
How can a business NOT have a legitimate phone number in the US that allows you to speak with a US rep??? Other businesses that are global have the option to speak with a representative in the US - this fly by night company does not !!!!!!