Trek Bicycle Credit Complaint - Buyer Beware - Credit Purchase of Bicycle
KENMORE, NEW YORK -- Purchased a new bike with a Trek Credit program ( no interest or payments for 12 months). Check the statement the first month to make sure that's what I got and it was fine.
Checked it the second month and now they have charged me 3x for the same purchase and the fun begins. Call customer service, am told it will take 10 days to 2 weeks to resolve.
Go to the bike shop where I purchased it and their system shows one purchase, submitted once.
Wait the two weeks call back, Now I'm told it will take 30-60 days to resolve. That I was sent a letter a week ago indicating the status of the dispute. I explain I never received the letter, I'm told give it another week (how freaking long does it take to send a letter).
I ask to speak to a manager and am told no, ask to speak to the dispute department and am told no, ask what happens when I don't get this supposed letter, am told we will send another one.
Sorry this isn't worth the aggravation.
Just for the heck of it I also e-mailed Trek directly with the above information and just mentioned that I thought they should know how the bank they choose is treating their customers...this is the response I got back, THE NEXT DAY!!...
I apologize for any aggravation you may have experienced. The credit
card company forwarded your dispute to the store where you made your
purchase, and the extra charges to your account have been reversed this afternoon. You next statement from the credit card company will reflect the accurate balance on your account.
Again, I apologize for any inconvenience.
And it in fact it is now corrected, so BRAVO to TREK, and razzberries to WFNNB