SOUTHERN CALIFORNIA, CALIFORNIA -- On June 13th, 2008 I was traveling in my 2007 Toyota Camry Hybrid on Interstate 15 between Las Vegas & Barstow, CA when suddenly, without warning, my car lost power and effectively shut down. On the dash the warning "Hybrid System Failure" appeared. After easing my car off of the highway I observed smoke coming from under the hood and within minutes a small flame appeared from under the engine compartment. I watched, helpless, as the car became engulfed in flames and was destroyed.
The following day I called Toyota, explained what had happened and the next week was contacted by their claims department. It took a full 2 1/2 months of effort on our part to get any information regarding our claim as none of their commitments to get back to us regarding our case were followed up on.
Finally this week, almost shockingly we actually got someone on the phone and found that their "investigation" was complete. Basically, they had no idea what started the fire, would accept no responsibility and would do nothing at all for us, the consumer. This is particularly amazing considering our vehicle was only a little over a year old and had only 23,000 miles, most certainly under warranty.
My wife and I purchased not one but two new vehicles from Toyota in 2007 and were happy customers until now. Our friends, relatives and co-workers are equally shocked by Toyota's response.
Any recommendations regarding who to contact at Toyota and request a review of our case would be appreciated.