U-haul Complaint - U-haul Worst Customer Service!
GRAND PRAIRIE, TEXAS -- Be aware! These people can mess up your track rental in no time! I rented a truck on-line for eight hours. Next day when I went to pick up the truck, they have a different confirmation number. The actual moving took four hours from 9am to 1pm more or less. There was no sense to keep the truck any longer. Then, I received a telephone call stating they still waiting for me to return the truck. Moving is not easy task, however I took the time to go personally and "fixed" this problem. I was reassured I wouldn't receive extra charges of any type.
Surprise, surprise!!! Opened my statement and the charges were doubled for no apparent reason. I just called this particular U-Haul office and there is no manager or person in charge to take care of this issue.
I feel sorry for the families that go to this place unaware of the terrible incompetence, where customer service is undervalued...