North American Bancard Informative - Unauthorized Withdrawal Of Funds
As a follow up to the complaint issued by the gentleman from San Diego, I have been having issues with North American Bancard Services for over 5 years! Each time I think it's resolved, it's back to square one for me. At issue for me is the cancellation of my account more than 5 years ago -- yet NAB is still withdrawing $60/month from my account. This is SO bogus that, when I give NAB my merchant account number, they don't even have it on file!
I've tried repeatedly (no less than 2x/year) to resolve this matter -- obviously with no luck. It does no good to call NAB customer support -- they'll tell you it's handled, etc., etc.
I did find out that NAB is the credit card processing service, or "arm," of HSBC Bank USA, located in Buffalo, NY. Do a Google search to find their contact information. Because I'm also a freelance journalist, in addition to my retail store, I ended up contacting their PR/media relations department because I wasn't getting through anywhere else.
I would encourage anyone who's having a problem with North American Bancard Services to contact them through HSBC. And don't settle for a customer service representative. They can't and won't do squat! Go for the big guys. Use threats if you have to. Their continual unethical practices are BULLSH&T!
BTW -- NAB might show up on your bank statements as MERCHANT BANKCD.
Feel free to get a hold of me if you'd like. I intend to be a bulldog in these guys' faces until they make things right. Joel six one six four five zero five six four six.
Company Response on 9/9/2008:
North American Bancard works very diligently to resolve all customer issues and complaints. Since our inception in 1992, we have worked with over 125,000 merchants of all sizes and levels of complexity. We provide a high level of service and support to our customers, as is evidenced by the low number of complaints we handle. Occasionally we, like any other large company, may make a mistake or mishandle an issue. When these are brought to our attention we resolve them to the best of our ability. Our 250+ employees work hard every day to make doing business with NAB a pleasure for our merchants and stakeholders, all we ask is the opportunity to recover well.
Unfortunately enough information was not provided for us to accurately determine your specific Merchant Account. If your account was incorrectly debited we will need specific information in order to properly address the concerns or correct any errors.
NAB would like to apologize for any unsatisfactory service related issues you have experienced and would like to take the opportunity to discuss this matter further. Please have your Merchant Account number ready, and feel free to contact me directly at 800-226-2273, extension 1050 so that your specific situation may be properly researched and addressed.
Director of Customer Contacts
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