North American Bancard Informative - Unauthorized Withdrawal Of Funds
As a follow up to the complaint issued by the gentleman from San Diego, I have been having issues with North American Bancard Services for over 5 years! Each time I think it's resolved, it's back to square one for me. At issue for me is the cancellation of my account more than 5 years ago -- yet NAB is still withdrawing $60/month from my account. This is SO bogus that, when I give NAB my merchant account number, they don't even have it on file!
I've tried repeatedly (no less than 2x/year) to resolve this matter -- obviously with no luck. It does no good to call NAB customer support -- they'll tell you it's handled, etc., etc.
I did find out that NAB is the credit card processing service, or "arm," of HSBC Bank USA, located in Buffalo, NY. Do a Google search to find their contact information. Because I'm also a freelance journalist, in addition to my retail store, I ended up contacting their PR/media relations department because I wasn't getting through anywhere else.
I would encourage anyone who's having a problem with North American Bancard Services to contact them through HSBC. And don't settle for a customer service representative. They can't and won't do squat! Go for the big guys. Use threats if you have to. Their continual unethical practices are BULLSH&T!
BTW -- NAB might show up on your bank statements as MERCHANT BANKCD.
Feel free to get a hold of me if you'd like. I intend to be a bulldog in these guys' faces until they make things right. Joel six one six four five zero five six four six.