Air Canada Complaint - Purchased Upgrades I Cannot Use - And They Won't Refund!!
FREDERICTON, CALIFORNIA -- On a recent trip from Fredericton NB to Seattle WA (via Toronto), I purchased Executive Class upgrade certificates ($100), not realizing that I would never be able to use them because my company-booked tickets are always V-class fares.
What is this fare class business? I've been a frequent air traveler for 15 years and have never known about this. There are multiple "classes" of fares on AC flights, the only difference being the price you pay for them.
When I purchased the upgrade certificates at the ticket counter in Toronto, the fare restriction was not explained to me, nor was I informed that they are non-refundable. I only became aware of the fare restriction when I tried to use one at the check-in desk, and of the non-refundable status when I returned to the ticket counter to get my money back!
When I explained my dilemma - that I will never be able to use these upgrades - the service representative suggested that I try to SELL THEM TO SOMEBODY ELSE!! What kind of a resolution is that?
I called the Customer Relations/Refunds phone number that she provided to me (when I told her this was preposterous), and the instructions indicated that I'm to physically mail my refund request to Manitoba and then wait 4 weeks for it to be CONSIDERED. That's absolutely ludicrous.
I am dumbfounded at the stupidity of the situation. A conspiracist would think that this absurdity is intentional in order to discourage people from getting refunds!!
Frankly, I hope they go bankrupt. WestJet rocks!