DirecTV Inc Complaint - DirecTV Lying About Customer Contract and Early Cancellation Fee
We had DTV for 10 years and finally requested a new receiver that was not working and in order to receive HD. I was NEVER at any time told that I was agreeing to a 24 month contract. About 8 months of continued bad reception (with clear, blue Utah skies) I decided to go with Comcast. I was told by DTV that I would have to pay a $340 early termination fee. I inquired as to what are they even talking about, etc. They told me that I was told many, many times that there was a contract agreement. I disagreed, however, they refused to listen.
I contacted the installer of the receiver, he guarantees that he was never aware of a contract agreement himself! I contacted the Better Business Bureau. DTV continued to argue in their responses that they tell their customers that there is a contract (I was NEVER told); that you sign an agreement with the contract attached (they could never produce this signed agreement); that the customer could look up this info on line (who is going to look up something you don't even know about); that the customer could find this info on the back of the little card that is in your receiver.
They also argued that they give such big discounts to their customers in pricing and equipment so this entitles them to a contract from customer. They told me that they would automatically deduct the $340 from my account if I cancelled (over my dead body). Therefore, I cancelled my debit card and got a new account number. Thus, they cannot deduct automatically from your account. SO, FIRST OFF, CHANGE YOUR ACCOUNT NUMBERS BEFORE YOU CANCEL DTV! They will still say that you owe them, however, you can make the choice if/when you want to pay. Hopefully there is an attorney out there, that will help the 1000's of customers with the SAME complaints against DTV, with a class-action suit.
We need to put a stop to DirecTV (DTV). They do not inform their customers, they provide horrible customer service, etc. They need to be held responsible for their inadequacies!
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