Global Tel Link Complaint - The Bigger Criminals Than The Ones They Connect!
GTL is by far the worst company to ever exist. It is so unfair that they run the monopoly to the entire phone service to all of the prisons in the U.S.A. that they can treat people as poorly as they want and get away with it. First off, I live 2 hours away from the prison however I live in Canada and thus to collect one 20 minute phone call costs $25.37. GTL only allows you to add $25 or $50 intervals on your credit card and for every $25 you add, they will take off a $5 processing fee. So if you pay $25, that means you only have $20 on the line and you don't have enough to even collect the call. So you add another $25 and another $5 comes off. Now if you get one of there "3 way incoming calls" they will disconnect your call and take your money! I don't even have 3 way calling and this has happened to me twice!
I've called customer service over and over and no one ever returns my calls. One time, I got really frustrated with the person working and they are all very rude people and so they put a block on my account for 1 week because I was rude! I didn't even swear at this person, I was frustrated but that is ridiculous! Plus, you can build a debt on your pre-paid account. I have never heard of this before, from my knowledge pre-paid means you pay for the service up front and when your time runs out, your call gets disconnected. Not according to GTL, in addition to taxes, fees and "charges" you can develop a debt that goes above and beyond your pre-paid account.
If there is ANY way to avoid this company do it!!! They are awful and depending on who you talk to determines how much help you will get. The people who own and run this company are just as criminal (if not more)as the people they are trying to connect!