Continental Airlines Informative - My Bag Smelling Like Fish
I came back to France with continental the 17 of July, have to transit by Newark when I took my bag it was completly wet plenty of fish product, I've to throw some clothes and in the same time the bag. I've been to the service concerned in the airport that gave me a claim form with a note where was notified "bag is wet and smell like fish" I found my bag in a plastic black container, they just told me to send everything to Houston. One month after I received a letter from the claim analyst telling me in conclusion that the solution has to be taken by the personal in the airport. They give me the solution to sen the claim to Houston with their not.
So what's the job of a claim analyst if she don't take responsibility on their act and don't give any solution. I've lost like 200 dollars with the bag that they damage and the clothes inside. They told me "no way to compensate me" with the other company when they have notified they give you another bag or an address where you can take a new one. And they finish the letter hoping that I will fly again with them. I'll make a bad commentary everywhere, I've got many connection with Tours operator, bad publicity.
The claim analyst is just writing letter until we decide to take a layer man that is the difference for them. But a simple client that doesn't use lawyer, they just don't care. They wrote me that nothing have been damage, but they are in contradiction with their service personal in the airport that have notified the damage on their computer.
They said customer first, it's not true, I'm working as a guest service manager and I know what it is to recognize the fault and to compensate.