Washington Mutual Complaint - Charge Dispute
FAYETTEVILLE, NORTH CAROLINA -- I am stationed in Iraq. Before I left from Ft Bragg I purchased a hotel room at the Howard Johnson hotel in Fayetteville for one night. I signed the credit receipt for the $63.65 and was shipped off the next day.
I went online while in Iraq and found that the hotel charged me for 2 nights instead of one. I called WAMU card services and was told that I needed to fill out the complaint form (which took 2 weeks to reach me here in Iraq) and then return it to them.
When I did so, I called a month later and was told that the they never got the letter. The customer service person (located in the Philippians) that I talked with could not help me and ended up transferring me to another customer service individual who also didn't seem to understand that I was in Iraq and that I didn't have the capability to FAX anything. When I told him 3 times that I couldn't fax anything, he hung up on me.
I called back and was finally able to talk with a manager he told me that he was unable to help me because the system (ironically) had just started doing an upgrade and he couldn't access my account and that I needed to call back in 2 hours. I called back 5 min later and a different customer agent (again from the Philippians) was able to access my account just fine, but still unable to help me.
I guess I will have to wait till I get home to take care of this and pay all the interest charges in the mean time. It seems so easy for a merchant to take your money but so very hard (especially from Iraq) to get it credited back from this company. :-(
I am also tried of being treated like a number. I feel like cattle being hustled through the process. When I get this straighted out I think that I will be closing this account and recommending that all my friends and family do the same.
More Reviews on Washington Mutual: