Sonic Industries Complaint - It would kill them to get an order right.
COLUMBIA, SOUTH CAROLINA -- Tonight's the second time a Sonic restaurant has gotten my order horrendously wrong. The first time was when I ordered a #5, tots and root beer at the one near my workplace. Now, I walked there, and I'm sitting in the little table area. Apparently, they must have given my order off to someone else. I waited for 10 minutes and got rather impatient, so I asked one of the people there to check on my order for me.
I told him exactly what I ordered, a #5 with -large- tots and a -large- root beer. Instead, I got a #5 with small fries and a root beer with no ice. The receipt stated that whoever ordered this didn't even get root beer, no, they got a sprite, and I never said "no ice" either. I was already running a little late getting back from lunch so I didn't want to wait God knows how long just to get my order straightened out. I have to think, how the hell does someone who ordered fries and a sprite with no ice walk off with root beer WITH ice and tots?
Second time (tonight), I ordered a #5 and a peanut butter shake, pretty simple right? Well, apparently not, again the only thing right with the order was the burger. The shake tasted like either caramel or butterscotch, two flavors I absolutely cannot stand in, on, or around ice cream, or even by themselves for that matter. I didn't check the shake until I got home, so at that point I didn't feel like wasting more money in gas driving back to get it corrected (assuming they even would) so I just chucked the shake in the garbage can.
How do you screw up a milkshake? I mean seriously, you should be able to tell the difference between peanut butter and caramel, or whatever the hell was put in my shake. Here's some food for thought, what if I was allergic to peanuts and ordered a caramel shake? Then I'd be too busy rushing to the hospital to get a refund.
Thanks a lot, Sonic. I'm never eating at Sonics again. These two incidents happened at two different locations, the only two Sonic restaurants in my town, so I don't have a "third option" anyways. Try hiring some people that can get the order right, seriously.